Entry Level Field Service Engineer

GLORY

Entry Level Field Service Engineer role providing engineering support with Glory through customer site visits and technical problem-solving and maintenance.

Posted 4/28/2026full-timeRemote • 🇬🇧 United KingdomEntry LevelWebsite

About the role

Key responsibilities & impact

Start your day from home, head to customer sites, and manage jobs through our field service system.
Meet the customer, understand the issue, and keep them updated as you resolve the problem.
Use a Windows laptop to review system logs, run checks, and record your work.
Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.
Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
Test the equipment and clearly document what you’ve done before leaving.
Use quieter time for structured learning and training modules.
****Service levels & priority work**
You’ll work to agreed service levels (SLAs) that help keep customer sites running.
Most work is planned maintenance and scheduled visits.
When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams.
Our aim is always a first-time fix and minimal disruption for the customer.
****Training & support**
Structured onboarding and shadowing.
Product training and access to learning modules/Academy development.
Ongoing support from schedulers, technical support, and field leadership.

Requirements

What you’ll need

****Essential:
- Full UK driving licence.
- Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
- Comfortable using a Windows laptop and learning new software.
- Some experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
- A professional, customer-friendly approach — you represent GLORY on site.
****Preferred:
- Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
- Networking self-check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.
- Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).

Benefits

Comp & perks

**With Glory, you will be working for an Investors in People Gold accredited company.
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Company vehicle that is available for private use
- Tools and parts support
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection scheme
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discount
**

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic networking knowledgeLAN connectionsIP settingsconnectivity checkspreventative maintenanceequipment testingsystem logs reviewsoftware learningtechnical supportfirst-time fix

Soft Skills

customer-focusedreliablepunctualprofessional approachcommunicationproblem-solvingteam collaborationadaptabilityattention to detaillearning agility

Certifications

Full UK driving licence