GLORY

Field Service Technician

GLORY

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 $20 - $27 per hour

About the role

  • Ensure overall customer satisfaction
  • Diagnose system problems and make repairs
  • Keep customer apprised of progress during maintenance or a down system situation
  • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
  • Any other job responsibilities as assigned within scope of position

Requirements

  • Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
  • Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
  • Excellent customer service and communication skill
  • Working knowledge of personal computers especially Microsoft Office
  • Logical trouble shooting skills and capability to isolate problems at PCB or component level
  • Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
  • AC/DC power distribution, and digital/analog circuitry
  • Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
  • 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
  • Hold a Valid Driver’s License
  • Must be able to lift up to 50 pounds without assistance
  • Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
  • Must be able to work at all our customer sites as needed including financial institutions, casinos
  • Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
  • Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends
Benefits
  • 401(k) Retirement Plan with Fidelity
  • Health insurance – 3 medical plans to choose from
  • Paid Parental Leave
  • MDLive – 24/7 Virtual Doctor plus a Nurse Line
  • Dental insurance
  • Vision insurance
  • FSA / Dependent Care
  • Voluntary Life Insurance
  • Basic Life insurance and AD&D – Company paid
  • Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
  • Paid Vacation – start with a prorated amount of hours your first year depending on start date
  • Paid Sick days based on City/State requirements
  • Paid Holidays – 9 to 11 days based on start date
  • Professional development assistance
  • Education assistance
  • Adoption Assistance
  • Legal and ID Theft plans
  • Annual Bonus opportunity
  • Opportunities for internal promotions/career advancement
  • Company Vehicle/Insurance – this benefit only applies to certain positions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electro-mechanicselectrical engineeringtroubleshootingAC/DC power distributiondigital circuitryanalog circuitryrepairing high-speed paper handling machinesmechanical drawingslogic diagramsdata processing
Soft Skills
customer servicecommunicationproblem isolationlogical thinkingteamworkadaptabilityattention to detailtime managementflexibilityphysical stamina
Certifications
mechanics certificateelectronics certificateautomation certificatevalid driver's license