Service Manager – South-East
GLORY
full-time
Posted on:
Location Type: Hybrid
Location: 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPOracle
About the role
- Manage the regional service area with a focus on growth, profitability, productivity, and employee and customer satisfaction
- Own the service budget including planning, control, and reporting
- Lead, schedule, and continuously develop regional service staff (team size between 30–40)
- Develop and optimize the service portfolio in line with current market and customer requirements
- Contribute to the analysis, development, and improvement of existing service processes
- Ensure high customer satisfaction in the region and professionally handle escalations
- Independently lead and actively participate in internal and cross-regional projects
Requirements
- Degree in business administration or technical training with additional business qualification
- 5–7 years of professional experience in a comparable management role
- Technical and commercial/business knowledge
- Leadership experience and coaching skills for field service personnel
- Experience in project management
- Strategic thinking, process understanding, and sound judgment
- Strong customer orientation, negotiation skills, and excellent communication and presentation abilities
- Analytical, structured, and resilient working style with high self-motivation
- Very good MS Office skills and experience with ERP systems (e.g., Oracle, SAP)
- Fluent English, both written and spoken
- Willingness to travel regionally and across Germany
Benefits
- Market- and performance-based compensation, reviewed annually
- Permanent employment contract
- Company car with private use
- 30 days of vacation per year plus additional special leave days (e.g., for personal occasions or as a year-end bonus)
- Comprehensive onboarding and regular training on our systems
- Assignments are centrally organized so you can fully focus on technical support at the customer site
- Group accident insurance 24/7, 365 days a year
- Anniversary and recognition bonuses
- Employee discounts with well-known manufacturers and brands
- Company bike leasing with employer subsidy
- Diverse training and development opportunities to strengthen individual skills
- Health promotion and prevention offers
- An open and appreciative corporate culture
- Structured and comprehensive onboarding
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementbusiness administrationtechnical trainingservice portfolio developmentprocess improvementbudget planningbudget controlreportingnegotiation skillscustomer satisfaction
Soft skills
leadershipcoachingstrategic thinkingprocess understandingsound judgmentcustomer orientationcommunication skillspresentation skillsanalytical skillsself-motivation