Medical Imaging and Robotics Field Service Engineer

Globus Medical

Field Service Engineer providing on-site installation and maintenance of medical imaging products. Collaborating with healthcare providers to ensure compliance and product functionality while supporting customer inquiries.

Posted 5/6/2026full-timeArizona, California, Nevada, Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Field Service Engineer will provide on-site installation, preventive maintenance, and troubleshooting to maintain the highest quality level for all parts, products and systems.
This position will ensure compliance with all company policies & procedures and maintaining compliance with US FDA and international medical device regulations and ISO 13485 quality system requirements.
Interfaces with internal and external customers in the coordination, planning, implementation, maintenance and service issues for Globus Medical product.
Installs Globus Medical product on-site at customer locations (hospitals) in accordance with an official installation procedure.
Performs site acceptance testing of Globus Medical product to demonstrate operational performance consistent with product specifications and formal test procedures.
Demonstrates system functionality to customer representatives and secures documented evidence of their concurrence of system functionality.
Responds to customer issues / complaints regarding Globus Medical product performance, by diagnosing reported problems, replacing (or repairing) product and demonstrating to customers that the reported problem has been resolved.
Performs preventative maintenance of Globus Medical product on-site at existing customer’s facilities.
Updates existing products to resolve systemic product issues and ensure optimal system functionality; upgrades existing products to enhance system capabilities and provides additional features.
Documents and properly records all customer feedback, issues and complaints consistent with Globus procedures for any unmet customer expectations.
Documents the results of all customer visits including formal installation and system functionality test reports consistent with Globus Medical procedures.
Participates in and helps manage returned material authorization (RMA) processing.
National and possible international travel in support of equipment is possible.

Requirements

What you’ll need

Bachelor’s Degree required; science or engineering degree preferred
Minimum of 5 years of experience as a Field Service Engineer in a technical customer service/field service role; experience in the medical device industry preferred
Experience with GMP and ISO standards as well as a strong understanding of healthcare capital equipment
Ability to get into and out of hospital settings and keep all vendor requirements up to date.
Proficient in MS Office, especially MS Excel
Strong knowledge of quality and/or reliability engineering is a plus
Ability to travel on short notice and provide service in assigned geography
Self-starter; able to work independently and as a key contributor in small teams
Excellent oral, written, and graphical communication skills.

Benefits

Comp & perks

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Equal Employment Opportunity: Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

preventive maintenancetroubleshootingsite acceptance testingsystem functionality demonstrationproduct upgradesquality engineeringreliability engineeringtechnical customer servicemedical device complianceGMP standards

Soft Skills

self-starterindependent workteam collaborationoral communicationwritten communicationgraphical communicationcustomer serviceproblem-solvingplanningcoordination

Certifications

Bachelor's Degreescience degreeengineering degree