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Mid-level Process Analyst – Technology Processes
GloboAnalista de Processos Pleno ensuring efficiency in Tecnologia processes within Globo's digital transformation. Collaborating across technology teams to enhance business operational processes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process mapping, design, and documentation, with a strong focus on aligning technology solutions with business needs. Proficient in ITIL best practices and project management methodologies, ensuring effective execution and continuous improvement of service and support processes.
Highest-signal resume keywords
Process MappingITIL Best PracticesBPMN NotationProject Management MethodologiesFunctional Specification Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ModelingBusiness Process ImprovementService Support ProcessesTechnology Products KnowledgeDocumentation Skills
Soft Skills
CommunicationCollaborationDecision-Making
Tools & Technologies
Process Design ToolsITSM Tool
Industry Keywords
Agile MethodologiesTraditional Project ManagementOperational Impact Analysis
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Act as the interface between the technology's client areas (Development, Support teams, Operations and business user areas), ensuring alignment of expectations, clarity of responsibilities and smooth execution of processes;
- Map, design, document and continuously evolve business, service and technology support processes, ensuring standardization, traceability and adherence to defined guidelines;
- Identify, understand and document the use of applications and services supported by technology teams, ensuring visibility of lifecycle, dependencies and operational impacts;
- Prepare functional specification documents for the evolution of the ITSM tool, including definition of forms, workflows, business rules and prioritization criteria;
- Contribute to the design and maintenance of Support Plans for major events and critical operations, ensuring risk anticipation, role definition and clarity in escalation flows;
- Co-create, together with service leadership, technology policies, standards and guidelines, ensuring coherence between strategy, processes, tools and operational execution;
- Produce managerial and executive-level materials and presentations, translating processes, flows and operational impacts clearly, concisely and oriented toward decision-making.
Requirements
What you’ll need- Bachelor's degree in Technology, Industrial Engineering, Business Administration or related fields;
- Experience with technology products and services;
- Experience in projects implementing and improving business, service and support processes, as well as related activities;
- Knowledge of BPMN notation and proficiency with process modeling and design tools;
- Knowledge of project management methodologies, both agile and traditional;
- Familiarity with ITIL best practices;
- Intermediate English proficiency.
Benefits
Comp & perks- Our recruitment/selection processes are conducted 100% remotely.