Senior Customer Success Manager

GLOBO

Senior Customer Success Manager at GLOBO leveraging healthcare industry experience for customer satisfaction. Building relationships and driving value for complex accounts in remote setting.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Build and own multi-threaded relationships across each customer's organization
Partner with customers to unlock the full value of GLOBO's solutions
Own the renewal process end-to-end for assigned accounts
Develop a deep understanding of each customer's objectives and build measurable account plans
Define, track, and report on customer-specific KPIs
Lead Business Reviews and strategic planning sessions with senior stakeholders
Develop and own multi-year strategic account plans
Maintain internal CRM (Hubspot) to monitor customer health
Act as the internal voice of the customer advocating for their priorities
Participate in key prospect conversations and customer advisory opportunities

Requirements

What you’ll need

A Bachelor’s degree or equivalent
8+ years of experience in post-sales customer success or account management
Excellent verbal and written communication skills
Excellent time management and project management skills
Demonstrated experience navigating complex contract negotiations
Experience managing customer lifecycles within a CRM (Hubspot preferred)
Proficiency in remote collaboration tools
High level of initiative, accountability, and follow-through
Ability to manage multiple initiatives and projects and prioritize needs
Strong sense of service and passion for health equity and GLOBO’s mission
Possession of a valid Driver’s License and a clean driving record
Ability to manage independent transportation to various client sites and regional travel hubs
Authorized to legally work for any employer in the United States
Willingness to submit to any requested background checks
An understanding of the language access industry, regulatory requirements, and common workflows (preferred)
Prior experience at a high growth company in a decentralized environment (preferred)
Experience with Google Docs and Apple/Mac Operating System (preferred)

Benefits

Comp & perks

Health equity awareness
Mentorship opportunities
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successcontract negotiationsKPI trackingproject managementCRM managementremote collaborationmulti-threaded relationship buildingstrategic planningcustomer lifecycle management

Soft Skills

communication skillstime managementinitiativeaccountabilityfollow-throughservice orientationprioritizationadvocacyrelationship buildingnegotiation

Certifications

Bachelor’s degreevalid Driver’s License