GLOBO

Customer Success Manager

GLOBO

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as the point of contact for a portfolio of customers
  • Build and maintain deep, multi-threaded long-term relationships with key language access stakeholders across all levels of the organization
  • Proactively monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options to drive product adoption and maximize usage and value realization
  • Understand, measure, and report on customer business goals and key performance indicators (KPIs)
  • Lead Quarterly Business Reviews, Annual Reviews, and ad hoc customer meetings
  • Develop comprehensive account plans and lead the execution of the account strategy
  • Maintain internal CRM (Hubspot) to monitor customer health, proactively identify "at-risk" accounts
  • Own the contract renewal process for assigned accounts
  • Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback
  • Partner cross-functionally with various teams to ensure customer satisfaction

Requirements

  • A Bachelor’s degree or equivalent
  • 5+ years of experience in a customer-facing role (post-sales account management, customer success, or comparable experience) within healthcare technology/operations
  • Demonstrated experience navigating complex contract negotiations
  • Experience managing customer lifecycles within a CRM (Hubspot preferred) and proficiency in remote collaboration tools
  • Ability to manage multiple initiatives and projects and prioritize needs
  • Strong sense of service and passion for health equity and GLOBO’s mission of “Helping people communicate when it matters most”.
Benefits
  • Excellent verbal and written communication skills
  • Excellent time management and project management skills
  • Must possess a valid Driver’s License and a clean driving record
  • Willingness to submit to any requested background checks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementcontract negotiationscustomer lifecycle management
Soft Skills
relationship buildingcustomer advocacyproject managementprioritizationservice orientation
Certifications
Bachelor’s degree