Customer Success Specialist
GLOBO
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as the point of contact for a portfolio of customers.
- Build and maintain long-term relationships with key language access stakeholders across all levels of the organization.
- Monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options.
- Design and deploy digital motions to drive product adoption and maximize usage and value realization.
- Support Quarterly Business Reviews, Annual Reviews, and lead ad hoc customer meetings.
- Contribute to account plan development and support the execution of the account strategy.
- Own the contract renewal process for assigned accounts.
- Act as the internal voice of the customer, advocating for their priorities and partnering with customer stakeholders to resolve challenges.
Requirements
- A Bachelor’s degree or equivalent
- 3+ years of experience in a customer-facing role (post-sales account management, customer success, or comparable experience) within healthcare technology/operations
- Proficiency in remote collaboration tools
- Experience managing customer lifecycles within a CRM (Hubspot preferred)
- Prior experience at a high growth company in a decentralized environment
- Experience with Google Docs and Apple/Mac Operating System
- Demonstrated experience navigating difficult contract negotiations or service recovery 'save' situations
- Travel Requirements: 25 - 50% domestic travel requirement for on-site client visits and industry events.
Benefits
- Excellent verbal and written communication skills
- Excellent time management and project management skills
- High level of initiative, accountability, and follow-through
- Strong sense of service and passion for health equity
- A valid Driver’s License and a clean driving record.
- Ability to manage independent transportation to various client sites and regional travel hubs.
- Willingness to submit to any requested background checks.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementcontract negotiationservice recoveryCRMdata analysisproduct adoptionworkflow designdigital motionscustomer health monitoring
Soft Skills
relationship buildingcommunicationadvocacyproblem-solvingcollaborationtrainingstrategic planningorganizational skillscustomer advocacystakeholder management
Certifications
Bachelor’s degree