Senior Director, Patient Access and Education
GlobeNewswire
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $250,000 - $300,000 per year
Job Level
About the role
- Lead and develop high-performing Field Reimbursement Managers and Nurse Case Managers
- Oversee the comprehensive field-based Nurse Case Management and Access Program for Dyne
- Foster a coaching culture that enables deeper connection with patients, caregivers, and HCPs.
- Set the tone and culture of the team, role model Dyne patient and caregiver, and HCP engagement expectations
- Cultivate a “One Dyne” mindset that prioritizes transparency, shared ownership and accountability, where the success of cross-collaborative field team is central to the success of the individual team.
- Develop and execute a national plan that is strategically aligned with the overall US Market Access and Patient Services objectives and enables execution of regional business goals in partnership with other Field Leadership.
- Manage hiring, onboarding, communication, performance, training and professional development across the team.
- Collaborate with internal cross functional partners and external partners (specialty infusion providers, patient support services program) to ensure ongoing support to patients, and their families / caregivers and HCPs.
- Develop and maintain strong relationships with HCPs involved with DYNE-251 therapy.
- Ensure team expertise in insurance coverage, reimbursement, PA processes, and payer landscapes.
- Drive problem-solving to resolve access barriers for patients, caregivers, and HCPs.
- Deliver execution plans and manage KPIs supporting post-prescribing performance.
- Identify and mitigate risks while ensuring compliance with Dyne policies.
- Maintain deep understanding of DMD treatment journeys and adjust tactics accordingly.
- Maintain knowledge of rare disease payer policies, including Medicaid.
Requirements
- 15+ years of experience in the Biotech, Pharmaceutical or Healthcare industry
- 10+ years of field reimbursement and/or nurse case management experience in the Pharmaceutical or Healthcare industries, including rare disease experience and launch experience with HCP-administered therapies, and ideally with home infusion therapies
- 5+ years leading and coaching teams of Field Reimbursement Managers and/or Field Nurse Case Managers
- Has prior experience supporting patients and their caregivers (e.g., nursing, counselor, social work, other allied health positions background) – ideally has worked with pediatric populations and/or within an environment that supported patient in-home visits
- Has prior experience supporting coverage and reimbursement processes for HCP-administered, rare disease products
- Can demonstrate a deep understanding of payer policies and processes for obtaining coverage / pre-certification and reimbursement for HCP-administered therapies, in particular with State Medicaid FFS and Managed Medicaid policies and processes
- Experience working with IDNs, academic medical centers and large health systems
- Empathetic, friendly, and relatable, with effective communication skills
- Comfortable speaking with patients/families, HCPs
- Willingness to work as leader of and part of an overall commercial team in a demanding environment
- Embraces continuous learning/seeks knowledge
- Travel is required. It is expected that the leader will be in field working with the team and meeting stakeholders on a regular basis.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
field reimbursementnurse case managementinsurance coveragereimbursement processespayer landscapesDMD treatment journeyshome infusion therapiespre-certificationrare disease productsHCP-administered therapies
Soft Skills
coachingcommunicationempathyrelationship buildingproblem-solvingteam leadershipcollaborationtransparencyaccountabilitycontinuous learning