Customer Support Representative
Globe Life American Income Division: McQuade Organization
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
- Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
- Update and maintain accurate support documentation and FAQs.
- Collect and route customer feedback for internal improvement.
- Demonstrate perseverance and empathy in resolving client concerns.
- Learn continuously and share your knowledge with teammates.
Requirements
- Excellent written and verbal communication skills
- Commitment to working hard to grow
- A customer-first mindset with a strong desire to assist others
- Previous customer service or soft sales experience is a plus
- Comfort with live chat, email communication, and CRM platforms
- Ability to learn quickly, stay organized, and handle multiple priorities
- A positive attitude and a growth mindset – we value coachability over perfection
Benefits
- Weekly pay plus performance-based bonuses
- Health, life, and retirement benefits
- Merit-based promotions and opportunities for advancement into leadership roles
- A supportive, team-oriented culture that values your growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent written communicationexcellent verbal communicationcustomer-first mindsetempathyperseveranceability to learn quicklyorganizational skillspositive attitudegrowth mindsetcoachability