Benefits Specialist
Globe Life American Income Division: McQuade Organization
full-time
Posted on:
Location Type: Remote
Location: Remote • Montana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist current clients via phone and online platforms with account inquiries and product guidance.
- Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility.
- Support clients through benefits enrollment, changes, and troubleshooting.
- Keep documentation and support resources up-to-date for both internal teams and clients.
- Help identify client needs and offer appropriate product solutions.
- Collaborate with internal teams to resolve issues and improve service delivery.
- Stay informed on industry trends, company updates, and benefit regulations.
Requirements
- Strong communication and active listening skills.
- A customer-first attitude and genuine desire to help others.
- Self-motivated with the ability to work independently and in a team setting.
- Detail-oriented and able to manage multiple priorities effectively.
- Basic computer skills, including comfort with tools like Zoom and CRM platforms.
- Flexible, coachable, and eager to learn and grow.
- High school diploma or equivalent (college degree a plus).
- Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsactive listening skillscustomer-first attitudeself-motivateddetail-orientedability to manage multiple prioritiesflexiblecoachableeager to learnteamwork
Certifications
high school diplomacollege degree