Customer Service Agent, German-Speaking

GLOBALTALENT

German-Speaking Customer Service Agent supporting DACH customers with live chat. Ensure professional written communication and manage inquiries during peak campaign periods.

Posted 8/3/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a fast-paced ecommerce environment, with a focus on effective communication in German and the ability to resolve issues empathetically. Capable of managing flexible schedules and collaborating with teams to enhance customer satisfaction.

Highest-signal resume keywords

Native Or Near-Native German SpeakerExcellent Written GermanEcommerce ExperienceCustomer-Facing CommunicationFlexible Availability

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyProfessionalismReliabilitySelf-MotivationCalm Under Pressure

Industry Keywords

Customer EnquiriesLive ChatComplaints ResolutionRemote WorkCampaign-Driven Workload

About the role

Key responsibilities & impact

Handling customer enquiries and complaints via live chat — professionally, promptly, and in German
Flexing your availability up during campaign peaks, including monthly campaigns and seasonal peaks like Black Week and pre-Christmas
Resolving issues with empathy and efficiency, ensuring customers feel heard and helped
Representing the brand's voice accurately across every interaction
Identifying recurring issues or patterns and flagging them to the wider team
Keeping records accurate and up to date
Collaborating with internal teams where needed to resolve customer issues end-to-end

Requirements

What you’ll need

Native or near-native German speaker — this is a firm requirement; all customer communication is in German
Excellent written German — clear, warm, and professional; this will be assessed during the interview process
Prior experience in an ecommerce environment — you understand how online retail works and what customers expect
Some background in customer-facing communication, whether via chat, email, or phone
Calm under pressure and comfortable handling complaints or difficult interactions with professionalism
Genuinely available for on-demand scheduling — comfortable with a flexible, campaign-driven workload rather than fixed weekly hours
Able to commit to a baseline of 40–60 hours per month, with openness to additional hours during peak periods
Reliable and self-motivated — you manage your own schedule and follow through on your commitments
Comfortable working remotely and independently within a structured team environment

Benefits

Comp & perks

Competitive hourly rate (discussed during the interview process)
Fully remote position — work from anywhere
Guaranteed baseline of 40–60 hours per month, with the opportunity to pick up more during peak periods
Flexible scheduling within each campaign window
Paid annual leave
Exposure to a fast-moving, high-growth consumer brand
Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals