Support Engineer

• Become a product expert across the platform and SDKs.
• Manage and respond to inbound technical support requests, guiding customers on setup, troubleshooting, and best practices.
• Triage, reproduce, and report product bugs, escalating issues to engineering teams when necessary.
• Collaborate with developers to investigate customer-reported issues and provide timely, high-quality resolutions.
• Curate and manage customer feedback through open-source repositories and community channels.
• Maintain and contribute to internal knowledge bases, technical guides, and demo materials.
• Support team-wide initiatives, process improvements, and documentation efforts to enhance customer experience.

Technical Support Engineer

Technical Support Engineer

Technical Support Specialist

Technical Support Specialist – Yardi

IT Support Technician

Technical Support Engineer