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Senior Operational Defect Manager
GlobalPeopleTransitionsSenior Operational Defect Manager leading defect management functions and supporting post-go-live activities in an international team. Collaborating with various parties to ensure quality and continuity of services.
Tech Stack
Tools & technologiesERPITSM
About the role
Key responsibilities & impact- Leading the defect management function across multiple release streams, ensuring consistent standards and timely resolution across all involved parties
- Supporting post-go-live hypercare activities — gathering and analysing production incidents, collaborating with the Test Factory to improve test suites, and ensuring lessons learned are captured and acted upon
- Defining and evolving defect management processes, severity definitions and escalation procedures
- Governing defect management standards across all parties, ensuring testers, system integrators and development teams follow consistent processes
- Providing training on correct defect handling methodology to internal and external project members
- Driving continuous improvement in the defect management environment
- Representing defect management in cross-organisational steering committees, providing quality input for release decisions
Requirements
What you’ll need- 5+ years of experience in defect management or quality assurance, including complex multi-stream environments with multiple execution parties
- Excellent analytical skills and proven experience with root cause analysis methodologies
- Strong stakeholder management and communication skills— able to bridge technical and business perspectives
- Deep experience with defect tracking tools and ITSM platforms
- Good command of written and spoken English
- Nice-to-have: ISTQB Advanced Level certification
- Experience with ITIL v4 Problem Management and Continual Improvement practices
- Experience in ERP-centric environments (e.g. SAP S/4HANA)
- ITIL v4 practitioner: Problem Management, Change Enablement
- Agile/Scrum practitioner
Benefits
Comp & perks- Regular salary increase, we follow the inflation and reward loyalty
- Continuous learning opportunities though our own e-learning platform and internal teams
- Flexible working hours with home office possibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
defect managementquality assuranceroot cause analysisdefect tracking toolsITSM platformsITIL v4AgileScrumERP-centric environmentsSAP S/4HANA
Soft Skills
analytical skillsstakeholder managementcommunication skillscontinuous improvementtrainingcollaborationproblem-solvingcross-organisational representationprocess governancelesson capturing
Certifications
ISTQB Advanced LevelITIL v4 Practitioner