IT Service Desk Analyst – German, English

GlobalPeopleTransitions

IT Service Desk Analyst providing support for ALDI colleagues in US, Australia, and Europe. Resolving IT issues and collaborating with various teams in an international setting.

Posted 4/16/2026full-timeBudapest • 🇭🇺 HungaryMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

IT support of our European stores by phone and e-mail
Analysing and working towards the resolution of emerging IT errors
Record, track and follow up on incidents and requests
Collaboration with training, quality and expert groups
Installation of programs, data backup and support of technicians with remote access
Testing of new hardware and software

Requirements

What you’ll need

Confident intermediate or higher German AND English written and oral language skills
Willingness to work in shifts, on weekends and on bank holidays (additional shift allowance is applicable)
Eager to learn and adopt to changes and new IT solutions
Customer focus with strong communication skills
Maintain a high standard towards own work
Team player
Relevant work experience is not required. We welcome the application of fresh graduates and occupation changers.

Benefits

Comp & perks

A constantly growing organization and increasing opportunities
Possibility to participate in international projects with travel opportunities
State of the art working environment, easily accessible by public transportation
Secure, long-term job opportunity
Outstanding salary
Home office possibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportincident trackingdata backuphardware testingsoftware testingremote access supportproblem resolutionprogram installationerror analysis

Soft Skills

communication skillscustomer focusteam playeradaptabilitywillingness to learncollaborationhigh work standards