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IT Service Desk Analyst – German, English
GlobalPeopleTransitionsIT Service Desk Analyst providing IT support to ALDI colleagues in various regions. Collaborating with teams on incident resolution and system maintenance from the Budapest office and home office.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office.
- Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems.
- Record, track, and follow up on incidents and requests using our ticketing system (ServiceNow).
- Collaborate with training, quality, and expert groups.
- Install programs, perform data backup through remote access.
- Test new hardware and software to ensure compatibility and performance.
Requirements
What you’ll need- Confident intermediate or higher English AND German written and oral language skills.
- Willingness to work in shifts (7/24), on weekends, and on bank holidays as well (additional shift allowance is applicable).
- Eager to learn and adapt to changes and new IT solutions.
- Customer-focused with strong communication skills.
- Maintain a high standard towards own work and demonstrate excellent problem-solving abilities.
- Team player with a positive attitude.
- High school diploma or higher education.
- Relevant work experience is not required.
Benefits
Comp & perks- State-of-the-art working environment, easily accessible by public transportation.
- Secure, long-term job opportunity with outstanding salary and benefits.
- Home office possibility.
- Comprehensive training programs and professional development opportunities.
- Support for maintaining a healthy work-life balance.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportsoftware troubleshootinghardware troubleshootingnetwork systems analysisdata backupremote accessincident trackingServiceNowprogram installationcompatibility testing
Soft Skills
communication skillsproblem-solvingcustomer-focusedteam playeradaptabilitypositive attitudewillingness to learnshift work flexibilityhigh work standardscollaboration
Certifications
high school diplomahigher education