IT Service Desk Analyst – German, English
GlobalPeopleTransitions
full-time
Posted on:
Location Type: Office
Location: Debrecen • Hungary
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Tech Stack
About the role
- Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office.
- Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems.
- Record, track, and follow up on incidents and requests using our ticketing system (ServiceNow).
- Collaborate with training, quality, and expert groups.
- Install programs, perform data backup through remote access.
- Test new hardware and software to ensure compatibility and performance.
Requirements
- Confident intermediate or higher English AND German written and oral language skills.
- Willingness to work in shifts (7/24), on weekends, and on bank holidays as well (additional shift allowance is applicable).
- Eager to learn and adapt to changes and new IT solutions.
- Customer-focused with strong communication skills.
- Maintain a high standard towards own work and demonstrate excellent problem-solving abilities.
- Team player with a positive attitude.
- High school diploma or higher education.
- Relevant work experience is not required.
Benefits
- State-of-the-art working environment, easily accessible by public transportation.
- Secure, long-term job opportunity with outstanding salary and benefits.
- Home office possibility.
- Comprehensive training programs and professional development opportunities.
- Support for maintaining a healthy work-life balance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportsoftware troubleshootinghardware troubleshootingnetwork systems analysisdata backupremote accessincident trackingServiceNowprogram installationcompatibility testing
Soft Skills
communication skillsproblem-solvingcustomer-focusedteam playeradaptabilitypositive attitudewillingness to learnshift work flexibilityhigh work standardscollaboration
Certifications
high school diplomahigher education