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About the role
Key responsibilities & impact- Own a portfolio of client accounts as the primary point of contact
- Build and maintain strong long-term client relationships to drive retention
- Serve as a trusted advisor on global payroll, EOR, and HR tech solutions
- Act as the voice of the customer internally across product and operations teams
- Identify and execute upsell and cross-sell opportunities
- Drive account retention and manage churn risk proactively
- Develop and execute structured account plans using standardized playbooks
- Support renewal discussions and commercial continuity
- Understand client workforce and business needs
- Recommend tailored solutions across payroll, compliance, and EOR services
- Ensure clients are maximizing value from the Globalli platform
- Support onboarding continuity and product adoption where needed
- Track account health, usage, and satisfaction metrics
- Maintain accurate CRM records (HubSpot or equivalent)
- Conduct regular business reviews with clients
- Provide insights on risks, trends, and expansion opportunities
- Partner with Implementation, Product, Support, and Sales teams
- Coordinate resolution of client issues and escalations
- Share client feedback to support product and service improvements
- Support client training and platform adoption
- Assist with workflow optimization and best practices
- Resolve issues in coordination with internal teams
Requirements
What you’ll need- 3–7+ years in Account Management, Customer Success, or Client Services
- Experience in SaaS, HCM, payroll, EOR, PEO, HR technology strongly preferred
- Proven track record managing and growing B2B client relationships
- Strong relationship management and client communication skills
- Ability to manage multiple accounts in a fast-paced environment
- Commercial acumen with a focus on retention and expansion
- Strong problem-solving and proactive ownership mindset
- Experience with CRM systems (HubSpot preferred)
- Familiarity with payroll, global employment, or HR tech platforms is a plus
- Comfortable working with account data and reporting metrics
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Globalli Website LinkedIn All Job Openings 51 - 200 employees 👥 HR Tech ☁️ SaaS 🤝 B2B 💰 $15.5M Seed on 2025-04 HR Tech
- SaaS
- B2B Globalli is an all-in-one global people platform and workforce management SaaS that provides global payroll, HRIS, contractor payments, localized compliance and AI-powered automation to hire, manage and pay employees and contractors in 125+ countries. It consolidates HR, payroll, performance, engagement, benefits, and multi-currency payments into a single cloud platform to simplify onboarding-to-offboarding, ensure local compliance, and provide centralized visibility for distributed teams. Globalli primarily serves businesses with globally distributed workforces seeking scalable, compliant HR and payroll solutions. Account Manager Job not on LinkedIn 🔥 0 minutes ago 🏄 California – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Own a portfolio of client accounts as the primary point of contact
- Build and maintain strong long-term client relationships to drive retention
- Serve as a trusted advisor on global payroll, EOR, and HR tech solutions
- Act as the voice of the customer internally across product and operations teams
- Identify and execute upsell and cross-sell opportunities
- Drive account retention and manage churn risk proactively
- Develop and execute structured account plans using standardized playbooks
- Support renewal discussions and commercial continuity
- Understand client workforce and business needs
- Recommend tailored solutions across payroll, compliance, and EOR services
- Ensure clients are maximizing value from the Globalli platform
- Support onboarding continuity and product adoption where needed
- Track account health, usage, and satisfaction metrics
- Maintain accurate CRM records (HubSpot or equivalent)
- Conduct regular business reviews with clients
- Provide insights on risks, trends, and expansion opportunities
- Partner with Implementation, Product, Support, and Sales teams
- Coordinate resolution of client issues and escalations
- Share client feedback to support product and service improvements
- Support client training and platform adoption
- Assist with workflow optimization and best practices
- Resolve issues in coordination with internal teams 🎯 Requirements
- 3–7+ years in Account Management, Customer Success, or Client Services
- Experience in SaaS, HCM, payroll, EOR, PEO, HR technology strongly preferred
- Proven track record managing and growing B2B client relationships
- Strong relationship management and client communication skills
- Ability to manage multiple accounts in a fast-paced environment
- Commercial acumen with a focus on retention and expansion
- Strong problem-solving and proactive ownership mindset
- Experience with CRM systems (HubSpot preferred)
- Familiarity with payroll, global employment, or HR tech platforms is a plus
- Comfortable working with account data and reporting metrics Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager – Agency Partnerships 🔥 10 minutes ago Triple Whale 🐳 51 - 200 🛍️ eCommerce ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Manager supporting agency partners with AI solutions for e-commerce growth. Proactively resolving technical issues and collaborating with sales and support teams. 🇺🇸 United States – Remote 💵 $100k - $125k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager National Account Manager – Retirement 🔥 20 minutes ago T. Rowe Price 5001 - 10000 Website LinkedIn All Job Openings National Account Manager overseeing home office accounts for recordkeeping and insurance at T. Rowe Price. Focused on strategic initiatives, sales goals, and client satisfaction. 🇺🇸 United States – Remote 💵 $144k - $261k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💰 Account Manager Account Manager 🔥 34 minutes ago Coverdash 51 - 200 🔌 API 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Account Manager managing commercial P&C accounts at Coverdash insurtech startup. Facilitating renewals, servicing clients, and collaborating with tech teams for improved insurance solutions. 🇺🇸 United States – Remote 💵 $90k - $120k / year 💰 $13.5M Series A - Coverdash on 2024-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Senior Federal Partner Manager 🔥 37 minutes ago Veeam Software 1001 - 5000 ☁️ SaaS 🔒 Cybersecurity 🏢 Enterprise Website LinkedIn All Job Openings Senior US Federal Partner Manager leading relationships with VARs and systems integrators for the U.S. Federal Government at Veeam Software. Developing partner strategies and aligning solutions with federal customers. 🇺🇸 United States – Remote 💵 $183k - $468.8k / year 💰 $500M Private Equity Round on 2019-01 ⏰ Full Time 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor Regional Account Manager – HDV Business Unit 🔥 41 minutes ago Mirum Pharmaceuticals, Inc. 201 - 500 🧬 Biotechnology 💊 Pharmaceuticals Website LinkedIn All Job Openings Regional Account Manager responsible for disease-state education and account readiness in Hepatitis Delta Virus for Mirum Pharmaceuticals. Collaborating with healthcare providers to improve patient management and screening. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
account managementcustomer successclient servicesSaaSHCMpayrollEORPEOHR technologyreporting metrics
Soft Skills
relationship managementclient communicationproblem-solvingproactive ownershipcommercial acumenability to manage multiple accountsstrong interpersonal skillsorganizational skillsclient trainingworkflow optimization