Customer Success Analyst

Global

Customer Success Manager responsible for client retention and engagement with Global's customer solutions. Develop strategic relationships and monitor success metrics for continuous improvement.

Posted 7/3/2026full-timeJoinville • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B client portfolios, utilizing analytical skills to interpret KPIs and drive customer success through consultative relationships and strategic solutions. Proficient in optimizing customer journeys and implementing retention and churn-prevention techniques.

Highest-signal resume keywords

B2B Client Portfolio ManagementCustomer Success ManagementAnalytical SkillsStrong Communication SkillsCRM and Collections Management Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI MonitoringData InterpretationEvidence-Based SolutionsRetention TechniquesChurn PreventionFinancial ManagementConsultative MindsetAction Plan Creation

Soft Skills

Influencing SkillsRelationship Building

Tools & Technologies

CRM PlatformsCollections Management Platforms

Industry Keywords

FinanceCredit and Collections CycleCustomer ExperienceClient EngagementCustomer Journey Optimization

About the role

Key responsibilities & impact

Manage a portfolio of clients, ensuring engagement and adoption of Global's solutions.
Build consultative relationships with clients, understanding their needs and proposing strategic solutions.
Monitor success indicators (KPIs), such as remittance submissions (borderôs), receivables recovery and churn, ensuring performance, cadence and retention.
Proactively prevent churn by identifying risks and proposing actions to increase customer satisfaction.
Collaborate with Sales, Finance and Operations to optimize the customer journey.
Create action plans to improve the customer experience based on feedback, analysis and best practices.
Present performance reports and recommendations to internal and external stakeholders.

Requirements

What you’ll need

Bachelor's degree, preferably in Finance.
Experience managing B2B client portfolios and with technology solutions for collections and financial management.
Analytical skills to interpret data, KPIs and insights, proposing evidence-based solutions.
Strong communication and influencing skills to ensure alignment and client engagement.
Knowledge of retention, growth and churn-prevention techniques.
Consultative mindset focused on delivering value and customer success.
Experience with CRM and collections management platforms is desirable.
Preferably experience in finance, with knowledge of the credit and collections cycle.
Prior experience as a Customer Success Manager or Key Account Manager is desirable.

Benefits

Comp & perks

Meal allowance or meal voucher
Transportation allowance
Health insurance
Dental plan
Pharmacy partnerships/discounts
Gympass partnership
Partnerships with educational institutions (Undergraduate, MBA/Graduate, Language courses and other short courses)
Break room with coffee and snack machines
Free parking
Employee referral program
Company gym (Global)
Individual Development Plan (IDP)
Internal opportunities
Lounge and rest area
Monthly workload: 220 hours