Customer Success Analyst
Global
full-time
Posted on:
Location Type: Hybrid
Location: Joinville • Brasil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage a portfolio of clients, ensuring engagement and adoption of Global's solutions.
- Develop a consultative relationship with clients, understanding their needs and proposing strategic solutions.
- Monitor success indicators (KPIs), such as submission of settlement reports (borderôs), credit recovery and churn, ensuring performance, cadence and retention.
- Proactively work to prevent churn by identifying risks and proposing actions to increase customer satisfaction.
- Collaborate with Sales, Finance and Operations to optimize the customer journey.
- Develop action plans to improve the customer experience based on feedback, analysis and best practices.
- Present results reports and recommendations to internal and external stakeholders.
Requirements
- Bachelor’s degree completed, preferably in Finance, Business or related fields.
- Experience managing B2B client portfolios and with technology solutions for collections and financial management.
- Analytical skills to interpret data, KPIs and insights and propose evidence-based solutions.
- Strong communication and influencing skills to ensure client alignment and engagement.
- Knowledge of retention techniques, growth strategies and churn prevention.
- Consultative mindset focused on delivering value and customer success.
- Experience with CRM and collections management platforms is desirable.
- Experience in the finance area, with knowledge of the credit and collections cycle, is desirable.
- Previous experience as a Customer Success Manager or Key Account Manager is desirable.
Benefits
- Meal allowance or meal voucher
- Transportation voucher
- Health insurance
- Dental plan
- Pharmacy partnerships/discounts
- Partnership with Care (employee well-being program)
- Partnerships with educational institutions (Undergraduate, MBA/Postgraduate, language courses and continuing education)
- Break area with kitchenette and coffee/food machines
- Free parking
- Employee referral program
- Global gym
- IDP (Individual Development Plan)
- Internal opportunities (Global Talents)
- Common lounge and rest area
- Working hours: 220 hours per month
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B client managementdata analysisKPI monitoringcustomer journey optimizationretention techniquesgrowth strategieschurn preventionconsultative sellingfinancial managementcollections management
Soft skills
communication skillsinfluencing skillsanalytical skillscustomer success focusrelationship buildingproblem-solvingstrategic thinkingcollaborationpresentation skillsclient engagement
Certifications
Bachelor’s degree in FinanceBachelor’s degree in Business