Student Advisor

Global University Systems

Student Advisor qualifying prospects for Global University Systems’ higher-education and training programmes. Handling calls, enquiries, issue resolution, and recruitment follow-up.

Posted 8/13/2026full-timeRemote • 🇬🇧 United KingdomEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and sales support, with a strong focus on effective communication and understanding of academic programmes. Proficient in CRM systems and Microsoft Office Suite, ensuring efficient management of prospects and customer interactions.

Highest-signal resume keywords

Remote Customer Service Advisor QualificationProficient in CRM SystemsMicrosoft Office Suite ExpertiseIn-Depth Knowledge of Academic ProgrammesExcellent Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM SystemsMicrosoft Office SuiteAcademic Programmes Knowledge

Soft Skills

Active ListeningStrong Interpersonal SkillsPatienceDiplomacyCommercial Awareness

Certifications & Qualifications

Remote Customer Service Advisor

Industry Keywords

Customer ServiceStudent RecruitmentOutbound Calling CampaignsInbound and Outbound CallsEquality and DiversityHealth and SafetySafeguarding Policies

About the role

Key responsibilities & impact

Pre-qualify prospects by phone and email, providing relevant information and guidance to convert them into qualified candidates
Conduct outbound calling campaigns and advise prospective candidates effectively
Handle inbound and outbound calls with prospective students and clients
Respond to specific enquiries and provide first-level advice and guidance
Resolve customer issues and address concerns efficiently
Provide accurate information about academic programmes and training offerings
Participate in outbound calling campaigns supporting student recruitment and engagement
Improve management and follow-up of inbound and outbound prospects across acquisition channels
Support sales and admissions teams during periods of high activity
Assist with additional initiatives, including large-scale outbound recruitment

Requirements

What you’ll need

Professional Qualification: Remote Customer Service Advisor
Proficient in CRM systems and the Microsoft Office Suite
In-depth knowledge of academic programmes and training offerings
Active listening
Strong ability to identify and understand customer needs
Commercial awareness
Excellent verbal communication skills
Strong interpersonal skills
Patience and diplomacy
Maintain the Group’s values and comply with the Code of Conduct, equality and diversity, health and safety, and safeguarding policies

Benefits

Comp & perks

20 Days Annual Leave Plus 1 day per year capped at 25 days
Contributory Pension Scheme: 5% personal contribution & 3% Company contribution
Season Ticket Loan
Eye Care Vouchers
Training & Development Opportunities via FutureLearn and Group-wide professional development programmes
Staff Discount Scheme via My Rewards Hub
Employee Assistance Programme
Refer a Friend Scheme for Staff Members
Tuition Support, including discounts and sponsorship opportunities at select GUS institutions