Global Tech Holding

Knowledge Management Analyst, IT

Global Tech Holding

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Act as a key contributor in creating, maintaining and evolving documentation for our digital products, serving as a vital link between technical teams, product teams and end users, ensuring complex information is translated clearly, accurately and accessibly.
  • Create, review and maintain technical and functional documentation for software products (manuals, guides, FAQs, help centers, release notes, APIs, workflows and processes).
  • Translate complex technical concepts into clear, user-focused content.
  • Collaborate with Product, Engineering, UX, Support and QA teams to ensure consistency and accuracy of information.
  • Structure and standardize documentation according to best practices and the company’s global guidelines.
  • Ensure documentation is kept up to date with new versions, releases and product changes.
  • Support continuous improvement initiatives for the user experience through well-structured content.
  • Use documentation, version control and content management tools.
  • Create, record and edit instructional and technical videos, including system tutorials, feature demonstrations, video lessons and internal training, as well as audiovisual materials that support documentation.

Requirements

  • Bachelor’s degree or technologist/technical degree in a related field.
  • Excellent written communication skills and strong attention to detail.
  • Ability to understand software architectures, workflows and functionality.
  • Experience with documentation tools (e.g., Confluence, Notion, Git, Swagger, ReadMe, among others).
  • Familiarity with agile methodologies (Scrum, Kanban).
  • Preferred experience in SaaS environments, global platforms or large-scale B2B/B2C products.
  • Basic knowledge of APIs, integrations and software development concepts is desirable.
  • Experience with UX Writing or user-experience-oriented documentation is desirable.
  • Prior experience documenting software, digital products or technological systems.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical documentationfunctional documentationuser-focused contentsoftware architecturesworkflowsAPIsUX writingSaaSdocumentation standardscontent management
Soft Skills
written communicationattention to detailcollaborationcontinuous improvementuser experience focus
Certifications
Bachelor’s degreetechnologist/technical degree