IT Support Specialist 1st & 2nd Level
GLOBAL SIDE
full-time
Posted on:
Location Type: Hybrid
Location: München • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical assistance
- Troubleshoot software and hardware issues
- Maintain systems
- Assist users with IT questions and problems
- Install and maintain software
- Identify and resolve technical faults
- Record, manage and coordinate support requests
- Handle customers' technical inquiries
- Train users on our software products
- Design and deliver technical workshops, both on-site and virtually
- Support our consulting team
- Coordinate our release deployments
- Responsible for operational processes
- Assist with software testing
Requirements
- Completed vocational training as an IT management clerk or as an IT specialist (Fachinformatiker), ideally with experience in a fintech company, bank, or insurance provider
- Several years of experience in 1st and 2nd level support
- High self-motivation and an independent, structured way of working
- Enjoys troubleshooting and finding new solutions
- Strong communication skills and a team player
- Excellent knowledge of MS Office and other relevant software applications
- German language skills at least C1 level; good English skills are a plus
- Strong conceptual and analytical skills and a solutions-oriented approach
Benefits
- Flexible working hours with a hybrid setup
- State-of-the-art technical equipment
- 30 days of vacation per year
- Company bike leasing
- Deutschland-Ticket (public transport pass for Germany)
- Personalized training budget for your professional development
- Regular team events with a focus on fun
- Annual company days in the Algarve, Portugal
- Annual team visit to the Oktoberfest
- Of course: fruit, drinks, coffee
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical assistancetroubleshootingsoftware installationhardware maintenancesoftware testingsupport request managementrelease deployment coordinationIT supportsystem maintenancetechnical fault resolution
Soft skills
self-motivationindependent workingstructured workingproblem-solvingstrong communicationteam playerconceptual skillsanalytical skillssolutions-oriented approach
Certifications
vocational training in IT managementIT specialist (Fachinformatiker)