PR Account Executive
Axicom
IT Customer Support — 1st Level Support, 2nd Level Support
GLOBAL SIDE
full-time
Posted on:
Location Type: Hybrid
Location: München • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical support
- Resolve software and hardware issues
- Maintain systems to ensure smooth operations
- Analyze and support customer software issues
- Assist users with IT questions and problems
- Install and maintain software
- Identify and rectify technical faults
- Log, manage and coordinate support requests
- Handle technical inquiries from our customers
- Train users on our software products
- Design and deliver technical workshops, both on-site and virtually
- Support our consulting team
- Coordinate our release deployments
- Take responsibility for operational processes
- Support software testing
Requirements
- Completed vocational training as an Information Management Clerk or as an IT Specialist (Fachinformatiker), ideally with experience in a fintech company, a bank or an insurance company
- Several years of experience in 1st and 2nd level support
- Highly self-motivated with an independent and structured working style
- Enjoys tinkering and finding new solutions
- Strong communication skills and team spirit
- Excellent knowledge of MS Office and other relevant software applications
- German language skills at least at C1 level; good English skills are an advantage
- Strong conceptual and analytical skills and a high solution orientation
Benefits
- Flexible working hours with a hybrid work model
- State-of-the-art technical equipment
- 30 days of vacation per year
- Company bike leasing
- Deutschland-Ticket (Germany-wide public transport pass)
- Personalized training budget for your professional development
- Regular fun team events
- Annual company retreat in the Algarve, Portugal
- Annual team visit to the Wiesn (Oktoberfest)
- Naturally: fruit, beverages and coffee provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportsoftware installationhardware troubleshootingsoftware testingsystem maintenanceissue resolutionsupport request managementuser trainingrelease deployment coordinationanalytical skills
Soft skills
self-motivatedindependent working stylestructured working styleproblem-solvingcommunication skillsteam spiritconceptual skillssolution orientation
Certifications
Information Management ClerkIT Specialist