Global Reporting Initiative (GRI)

Director

• Lead the development and execution of GRI’s commercial and digital growth strategy.
• Drive sustainable revenue growth across GRI’s portfolio of learning, training, practitioner support, and digital services.
• Develop scalable commercial models that support both organizational impact and long-term financial sustainability.
• Oversee global business development efforts, including strategic partnerships, channel development, customer acquisition, and expansion opportunities.
• Identify and develop new revenue-generating opportunities, including digital services, subscriptions, platform-based offerings, and strategic collaborations.
• Develop and oversee sales strategies, pipeline management, customer segmentation, and account growth approaches.
• Ensure commercial activities are informed by market demand, customer insights, and measurable return on investment.
• Lead the continued digitalization and scaling of GRI’s customer-facing services and delivery models.
• Oversee the evolution of digital platforms supporting learning, customer engagement, implementation support, and practitioner collaboration.
• Develop strategic digital partnerships that strengthen reach, accessibility, scalability, and innovation capacity.
• Explore opportunities to leverage AI-enabled services, automation, analytics, personalization, and digital support tools to improve user experience and operational efficiency.
• Oversee sales, customer success, CRM, and key account management functions across GRI’s services ecosystem.
• Support the strengthening of client relationships, including with large reporting organizations, training partners, consultants, and ecosystem stakeholders.
• Develop high-quality customer engagement and retention strategies focused on long-term value creation and customer satisfaction.
• Oversee and support the growth and modernization of GRI’s global portfolio of certified training programs, e-learning platforms, practitioner and community programmes.
• Embed a data-driven culture across commercial and digital functions.

Director – Commercial and Digital