Global Payments Inc.

Program Manager

• Lead large, complex programs across merchant portfolio acquisitions
• Define the problem, scope, and delivery approach across full programs
• Develop solution specifications and document current- state and future-state operating and platform models
• Build and manage program plans (resources, budget, timeline, milestones)
• Partner across a matrixed organization to structure work and provide direction to project teams
• Define and document new end-to-end processes across functions
• Maintain accountability to executive sponsors for scope, schedule, budget, quality, and stakeholder relationships
• Drive execution through implementation, production/BAU handoff, and outcome evaluation

Senior Program Manager

Account Executive

• Own and execute a strategic sales plan within the Enterprise Sales Market, primarily focused on our ACTIVENet product.
• Prospect into and develop new enterprise-level opportunities, including Parks and Recreation, YMCAs, Universities, public and private K-12 schools, and other recreation and youth-serving organizations.
• Navigate complex buying groups, engaging administrators, program directors, finance, IT, and executive leadership.
• Lead long-cycle, consultative sales motions that require discovery, value mapping, and consensus building.
• Build and manage a healthy, high-quality pipeline with accurate forecasting and strong stage discipline.
• Working cross functionally to develop account-based marketing strategies (ABM) to penetrate and expand target accounts.
• Coordinate all aspects of the sales process, including discovery, demos, proposals, procurement, and contract negotiation.
• Act as a trusted advisor to prospects by deeply understanding their programs, operational challenges, and growth goals.
• Partner cross-functionally with Product, Marketing, Sales Development, Sales Engineering, Operations and Customer Success to drive outcomes.
• Consistently meet or exceed annual bookings and revenue targets.

Senior Account Executive – Enterprise

Customer Success Manager

• Lead, coach, and scale a Client Success organization consisting of 4 direct‑report managers and their teams
• Set clear expectations, success metrics, and accountability across all management layers
• Own and drive performance against key Client Success KPIs, including: Net Revenue Retention (NRR), Customer Churn, CSQL (Customer Success Qualified Leads), Renewals, Account Relationship Health
• Forecast renewals and expansion revenue with accuracy and consistency
• Proactively identify renewal risk and implement mitigation and recovery plans
• Serve as executive sponsor for strategic and high‑value accounts
• Strengthen senior‑level relationships to ensure long‑term partnerships and customer advocacy
• Ensure consistent, value‑driven engagement across the entire client journey
• Partner closely with Sales, Account Management, Product, and Support to align on client outcomes
• Support expansion strategy through strong collaboration on CSQL generation and opportunity execution
• Champion customer feedback internally to influence product roadmap and service improvements
• Establish and optimize Client Success processes, playbooks, and systems
• Build scalable frameworks for onboarding, adoption, renewals, and expansion
• Leverage data and reporting to monitor customer health, performance trends, and team effectiveness

Director of Client Success

Customer Support

• Answer incoming client/residents inquiries and ensure an accurate assessment of the issue is documented and escalated or resolved within the defined SLAs
• Handle tier I tasks and issues, provide appropriate solutions, and follow up with client to ensure complete resolution and satisfaction
• Proactively identify and escalate at-risk clients and issues to team lead
• Embrace change and continually participate in suggestions to process improvements while promoting the Zego culture and spirit of teamwork
• Demonstrate an increasing level of knowledge and comprehension of Zego products and partner integrations
• Accurately document and update client/residents records, support notes and interactions within the various software systems (Service Cloud, SFDB and Admin)
• Ensure compliance with Zego specifications and regulations and follow established policies, procedures and workflows
• Inform clients of new updates to services, seek opportunities to increase client’s utilization metrics, identify up-sell opportunities and coordinate initial meetings with CSS
• Assist with and contribute to marketing and advertising initiatives
• Consistently meet personal/team goals and quotas and adhere to established work schedule
• Participate in POD Meetings

Client Support Representative

Support Engineer

• Provides help desk support to end-users for PC, server or mainframe applications, and hardware
• Documents and/or generates CSHD ticket for tracking purposes
• Assists with coordinating relevant groups to initiate prompt issue resolution for High to Critical impact issues
• Provides level one technical support and develop more in depth knowledge by assisting experienced peers
• Verifies systems during and after scheduled outages/ maintenance including screens, web sites and other company managed data for clients

Software Support Analyst

Account Manager

• Responsible for prospecting and running Genius Point of Sale presentations both in person and over the phone to small and mid-sized merchants, restaurateurs, and businesses to ultimately close deals within a fast sales cycle.
• As a Outside Sale Representative you will report to a District Manager and receive coaching from a Director.
• Activities include explaining our value proposition and demonstrating our cloud based Point of Sale solution, upselling current clients on other Global products and services, and maintaining regular communication with the Point of Sale District Manager.

Relationship Manager – Fintech Software Solutions

Manager

• Lead and inspire a team of top-performing sales professionals
• Conduct weekly 1:1 meetings, pipeline reviews, and sales coaching sessions
• Ensure achievement of sales goals and alignment with company objectives
• Develop strategies to close strategic sales opportunities
• Monitor team activity and track performance metrics

District Manager – Point of Sale

Outside Sales

• Responsible for leading team of sales managers to success
• Recruit, train, and lead sales leaders to achieve sales goals
• Develop and execute strategic sales plans

Field Sales Director – Point of Sale

• Responsible for prospecting and running Genius Point of Sale presentations both in person and over the phone to small and mid-sized merchants
• Explaining our value proposition and demonstrating our cloud based Point of Sale solution
• Upselling current clients on other Global products and services
• Maintaining regular communication with the Point of Sale District Manager
• Responsible for achieving minimum production requirements
• Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry

Outside Sales Representative – Fintech Software Solutions

• Help us build the next generation of tools for Service Management with strategic direction, technology refreshes, automation and integrations
• Work with a team of seasoned and novice administrators to define successful execution strategies including governance frameworks plus analyzing and translating business information and technical requirements into solutions to achieve complex business objectives
• Staff management including performance reviews, coaching and development of IT professionals who design/develop or acquire/adapt application software
• Ability to manage a direct team matrix team, contractors and/or consultants with continuous coaching, feedback and performance reviews
• Maintain application stability and growth for Operational Governance services regular system health monitoring and action plans, proactive vendor management for service level and upcoming features
• Provides overall direction and guidance to assigned project managers, reviews project requests, and coordinates schedules/departmental activities
• Translate business requirements into technical implementation and operational management
• Outage resolution and performance triage across all tools
• Develop standards for and/or adhere to existing standards, policies, processes, procedures, governance, compliance and security standards
• Maintain good working relationships with vendors, partners and suppliers

Manager, ITSM Ticketing Platform

• prospecting and running Genius Point of Sale presentations
• explain value proposition and demonstrate cloud-based Point of Sale solution
• upsell current clients on other products and services
• maintain regular communication with Point of Sale District Manager
• train on short-cycle sales process using CRM platforms

Outside Sales – Fintech Software Solutions

Sales

• Lead and inspire a team of top-performing sales professionals
• Conduct weekly 1:1 meetings, pipeline reviews, and sales coaching sessions
• Oversee the performance of your regional sales team
• Provide real-time coaching, feedback, and support
• Develop strategies to close more strategic sales opportunities
• Facilitate weekly pipeline reviews and sales planning sessions
• Monitor team activity, track performance metrics, and ensure effective execution of the sales process
• Collaborate with leadership on recruiting and selecting top talent

District Sales Manager

Accountant

• Ensure that all financial information is recorded in accordance with GAAP and Federal and State regulations and consistent with established Company policy and procedures
• Prepare and enter daily and month end journal entries
• Prepare general ledger account reconciliations in a timely and accurate manner to include performing detailed research and analysis of differences in the accounts
• Participation in monthly close process
• Assist with quarter and year-end audits as required
• Act as a liaison with other departments concerning accounting information and other assigned areas
• Work directly with operational personnel to gain an understanding of the processes behind the assigned accounts
• Analyze department processes and procedures and recommend improvements as noted
• Involvement in special projects as needed.

Staff Accountant

Operations

• Gather, analyze, and interpret customer data to identify trends, patterns, and potential issues affecting retention.
• Establish frameworks to compare operational data and retention trends across different markets by adjusting for regional differences and develop consistent definitions for retention operational KPIs across global teams to ensure accurate comparisons.
• Partner with the data science team to enhance and operationalize predictive modeling to reduce attrition and measure the impact of retention strategies.
• Track key performance indicators (KPIs) related to customer retention, engagement, and satisfaction to assess the effectiveness of initiatives.
• Develop comprehensive reports, dashboards, and presentations to share insights and recommendations with key stakeholders.
• Collaborate with the Enablement Team to evaluate and refine customer retention processes, identifying areas for optimization and efficiency gains.
• Work closely with cross-functional teams to drive process improvement and change, based on data outcomes and mutual buy-in to align retention strategies with business objectives.
• Work with data engineering teams to automate the transformation of raw data into standardized formats for global reporting.

Retention Operations Analyst

QA Engineer

• Develop and implement QA strategies tailored for AI/ML solutions, including models, APIs, pipelines, and agent-based architectures.
• Create and maintain automated and manual test cases for model validation (accuracy, bias, robustness, explainability, drift).
• Collaborate with AI engineers, data scientists, and product teams to define success criteria, acceptance standards, and performance metrics.
• Validate model outputs and system behaviors against business and ethical guidelines.
• Perform regression, integration, stress, and adversarial testing of AI models and systems.
• Identify, log, and track bugs and anomalies, ensuring timely resolutions.
• Support monitoring production AI systems to detect model performance degradation (concept drift, data drift, hallucinations).
• Ensure compliance with internal AI governance standards, responsible AI principles, and regulatory requirements.
• Contribute to building automated AI testing frameworks, pipelines, and synthetic data generation systems.
• Document testing procedures, results, and quality assessments clearly and effectively.