Senior Customer Success Manager

Global Payments Inc.

Senior Client Success Manager partnering with HOA clients to enhance retention and adoption of solutions. Driving strategic partnerships and measurable outcomes within the payments technology landscape.

Posted 7/31/2026full-timeLos Angeles • California, Colorado • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer success and retention through strategic planning and data-driven insights, while effectively managing executive-level relationships and cross-functional collaboration. Proven ability to deliver measurable business outcomes in fast-paced, technology-driven environments.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementConsultative Problem-SolvingStakeholder ManagementSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionProduct AdoptionData-Driven InsightsStrategic Success PlanningBusiness Reviews

Soft Skills

Exceptional CommunicationRelationship-BuildingProactive MindsetInfluencing SkillsManaging Competing Priorities

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Homeowners Association (HOA)Property Technology (PropTech)Software as a Service (SaaS)

About the role

Key responsibilities & impact

Drive measurable client success across a portfolio of high-value Homeowners Association (HOA) customers by accelerating time-to-value, increasing product adoption and delivering outcomes that strengthen retention and long-term growth
Build and influence executive-level partnerships that deepen client trust, align solutions to business goals and position Global Payments as a strategic advisor that helps customers achieve meaningful results
Identify opportunities to improve customer performance through data-driven insights, proactive recommendations and strategic success planning that increases engagement, utilization and overall customer value
Champion client needs across the organization by partnering with product, support and operational teams to remove barriers, address risks and help shape solutions that improve the customer experience
Protect and expand portfolio health by proactively mitigating churn risks, driving successful business reviews and creating action plans that deliver measurable business outcomes for clients and the company

Requirements

What you’ll need

Significant experience in customer success, account management or client-facing HOA management roles
Proven success delivering customer retention, adoption and growth outcomes within a fast-paced, technology-driven environment
Strong consultative and problem-solving skills with the ability to translate customer goals into actionable strategies that drive measurable business results
Exceptional communication, relationship-building and stakeholder management capabilities, including experience engaging executive-level contacts
A proactive, self-motivated mindset with the ability to manage competing priorities, influence cross-functional partners and maintain a strong focus on customer outcomes
It's a bonus if you have experience within Software as a Service (SaaS), Property Technology (PropTech) or the HOA industry
Bachelor's degree or higher.

Benefits

Comp & perks

Health insurance
Professional development opportunities