Forward Deployed Product Manager

Global Payments Inc.

Forward Deployed Product Manager at Global Payments overseeing a complex, multi-module platform for a leading event organizer. Collaborating closely with client stakeholders to drive software delivery and enhance business operations.

Posted 6/20/2026full-timeRemote • Kentucky, Maryland, Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Be the forward-deployed product lead — embed with the customer, build trust, and become their day-to-day product point of contact for the engagement.
Run discovery and requirements sessions directly with client stakeholders; surface the real need behind each ask, resolve ambiguity, and drive decisions.
Translate high-level client objectives and race-day operational realities into clear, measurable functional requirements.
Communicate relentlessly — progress, risks, trade-offs, and evolving requirements — to both the customer and internal leadership throughout the project lifecycle.
Define, drive, and maintain the roadmap and backlog for the engagement across both delivery phases — an initial launch and a follow-on phase of enhancements.
Write clear epics, user stories, and acceptance criteria from a detailed SOW spanning registration and checkout, payments and split settlement, dynamic pricing, race passes, transfers, on-site/race-day operations, identity/SSO, APIs/webhooks, and reporting.
Prioritize ruthlessly — sequence initial feature development and ongoing change requests against firm delivery deadlines.
Manage scope against the SOW — identify change requests, quantify their impact on estimate and timeline, and partner with account and delivery leadership to keep the engagement on track.
Quarterback 2–3 development teams — align sprint goals, manage cross-team dependencies, and orchestrate release sequencing across interdependent modules.
Prepare release objectives, milestones, and schedules with engineering, project management, design, and QA across all phases of development and launch.
Partner with Business Analysts and designers to ensure designs and builds meet documented requirements and customer needs.
Drive launch readiness — support UAT, cutover planning, and post-launch stabilization for race-day-critical functionality.

Requirements

What you’ll need

4+ years in a product management or product owner role
Bachelor’s degree
Embedded / customer-facing experience — prior forward-deployed, solutions, professional-services, or client-embedded PM work strongly preferred
Proven track record of delivering complex software projects on time, on quality, and on budget
Demonstrated experience writing epics, user stories, and functional requirements in an agile environment
Experience coordinating multiple concurrent development teams and managing cross-team dependencies
Exposure to SaaS and ecommerce product development; comfort with payments, APIs/webhooks, and third-party integrations
Excellent communication skills, both verbal and written — able to be the trusted face of the product to an external customer
Strong business acumen and the ability to translate client objectives into measurable requirements
Ability to communicate effectively with different personalities and roles (development, sales, support, customer, analyst, executive) and build strong relationships.

Benefits

Comp & perks

Equal opportunity employer
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementproduct ownerwriting epicswriting user storiesfunctional requirementsagile methodologySaaSecommerce product developmentpaymentsAPIs/webhooks

Soft Skills

communication skillsbusiness acumenrelationship buildingproblem-solvingdecision-makingstakeholder managementteam coordinationtrust buildingprioritizationadaptability

Certifications

Bachelor's degree