Operations Analyst

Global Payments Inc.

Operations Analyst responsible for billing processes in the Utility Operations Team at Global Payments. Utilizing technology platforms for accurate resident billing and client collaboration to ensure revenue recoupment.

Posted 6/3/2026full-timeJeffersonville • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Utilize utility billing and expense technology platforms to produce monthly, on-time, accurate resident bills for our clients
Ensure we have all of the necessary inputs for the billing process to ensure maximum revenue recoupment for the client
Review and analyze outputs to the billing process and collaborate with our clients to finalize and process monthly utility statements for their residents
Review variance reports, datasets, and research explanations to ensure the accuracy and consistency of billing practices and results
Collaborate across the Zego Utility Team to ensure properties are moved efficiently through the billing process
Partner with your clients and internal departments to provide timely prebills to receive approvals that meet billing timelines and quality standards
Obtain expert knowledge of our software platforms

Requirements

What you’ll need

Detail Oriented
Ability to Meet Deadlines
Good with numbers and analysis
Desire to work in a fast-paced technology company with significant growth potential for high-performance
Ability to learn and retain utility billing concepts
Client-facing customer service experience is a plus
Passion for providing an outstanding client experience
Strong attention to detail; an eye for spotting potential issues before they become issues requiring critical thinking
Analytical approach to problem-solving
Excellent written and verbal communication skills
Comfortable learning new software and technology platforms
Ability and desire to consult with clients regularly
Availability to work overtime as needed

Benefits

Comp & perks

medical, dental and vision care
EAP programs
paid time off
recognition programs
retirement and investment options
charitable gift matching programs
worldwide days of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

utility billingdata analysisvariance reportingbilling processrevenue recoupmentproblem-solvingcritical thinking

Soft Skills

detail orientedability to meet deadlinesclient-facing experiencestrong attention to detailanalytical approachexcellent communication skillscustomer serviceability to learn quicklycollaborationpassion for client experience