Senior Client Success Manager

Global Payments Inc.

Client Success Manager at Global Payments fostering strategic client relationships. Responsible for managing satisfaction and retention for TouchNet product users in the USA.

Posted 5/21/2026full-timeRemote • Kansas • 🇺🇸 United StatesSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the ongoing development, while creating a growth and retention strategy by building out new and existing relationships with strategic clients
Identifying client’s business direction and aligning TouchNet solutions for client success
Builds effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers
Conduct regular outbound client calls/meetings
Conduct meetings to learn and understand client’s business processes and future direction as it relates to campus commerce
Develop a strong functional level understanding of the TouchNet product suite
Exhibit strong persuasive ability to invest in TouchNet
Build and present business/account reviews to audiences of 2-15 attendees
Exhibit a long-term perspective of product and business process alignment
Act as a resource to team members
Train junior level CSMs on effective ways to build relationships and conduct conversations in a manner of growing TouchNet investment
Solicit ongoing customer feedback, ensuring customer satisfaction and building customer loyalty
Organize cross-team efforts between Product, Sales, Support, Service and Implementation
Be a resource for sharing best practices to customers; build a strong network of subject matter experts within the territory
Travel to client sites and trade shows

Requirements

What you’ll need

Bachelor Degree is preferred
5+ years experience in technical account management
5+ years experience with Touchnet products
High-level functional knowledge of TouchNet products
Experience managing a strategic account portfolio with proven client retention success rates
Prior experience in a client facing role, both internal and external, with all levels of stakeholders
Customer relationship management, account management or sales experience with a technology-based company, preferred
Payment processing industry experience helpful
Comfortable calling into accounts at all levels, discussing business needs and suggesting new and innovative solutions to drive customer value from product
Adept at salvaging at-risk clients and re-selling the TouchNet value proposition
Strong attention to detail, required
Excellent written and interpersonal communication skills, required
Support and implementation of software/hardware in an enterprise level environment, required
Experience in higher education, preferred

Benefits

Comp & perks

medical, dental and vision care
EAP programs
paid time off
recognition programs
retirement and investment options
charitable gift matching programs
worldwide days of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical account managementcustomer relationship managementaccount managementsales experiencepayment processingTouchNet productssoftware implementationhardware implementationclient retentionbusiness process alignment

Soft Skills

persuasive abilityrelationship buildingcustomer satisfactionattention to detailinterpersonal communicationwritten communicationteam collaborationcustomer loyaltystrategic thinkingproblem-solving

Certifications

Bachelor Degree