Client Support Representative

Global Payments Inc.

Client Support Representative handling client inquiries and providing tier I support for Global Payments. Ensuring client satisfaction and documenting issues while meeting SLAs.

Posted 5/19/2026full-timeJeffersonville • Kansas, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Answer incoming client/residents inquiries and ensure an accurate assessment of the issue is documented and escalated or resolved within the defined SLAs
Handle tier I tasks and issues, provide appropriate solutions, and follow up with client to ensure complete resolution and satisfaction
Proactively identify and escalate at-risk clients and issues to team lead
Embrace change and continually participate in suggestions to process improvements while promoting the Zego culture and spirit of teamwork
Demonstrate an increasing level of knowledge and comprehension of Zego products and partner integrations
Accurately document and update client/residents records, support notes and interactions within the various software systems (Service Cloud, SFDB and Admin)
Ensure compliance with Zego specifications and regulations and follow established policies, procedures and workflows
Inform clients of new updates to services, seek opportunities to increase client’s utilization metrics, identify up-sell opportunities and coordinate initial meetings with CSS
Assist with and contribute to marketing and advertising initiatives
Consistently meet personal/team goals and quotas and adhere to established work schedule
Participate in POD Meetings

Requirements

What you’ll need

Familiarity with CRM, support & ticketing software systems and practices
Proven ability to work in a fast paced, team centered work environment
Proficiency with Microsoft Suite Products (Microsoft Excel, Word and PowerPoint)
Excellent communication– verbal, written, interpersonal with strong active listening skills
Ability to demonstrate effective problem solving skills and strong client orientation
Detail-oriented and dependable, with a positive and inquisitive attitude
Ability to multi-task, prioritize, and collaborate with multiple departments and stakeholders
Exhibit a high degree of self-motivation and drive

Benefits

Comp & perks

Flexible paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMticketing softwareMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Soft Skills

communicationactive listeningproblem solvingclient orientationdetail-orienteddependablepositive attitudeinquisitive attitudemulti-taskingcollaboration