Bilingual Spanish Customer Service – Fraud
Global Payments Inc.
full-time
Posted on:
Location: Florida, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
JuniorMid-Level
About the role
- Investigates potential credit card fraud cases based on information received from the fraud detection system
- Analyzes several aspects of account history, including payment and transaction history
- Contacts customers to obtain additional information regarding fraudulent charges
- Maintains accurate and complete documentation of all information necessary for the investigation
- Responds to 30 or more account inquiries per hour and provides merchants and cardholders of 15 or more assigned clients with standard and detailed responses to SLA-defined alerts
- Assists in identifying questionable transactions by supporting more experienced Fraud Analysts with account transaction analyses
- Completes lost/stolen reports, blocks and transfers compromised accounts to prevent further fraudulent activity
- Builds credit card replacement orders and completes shipping materials
- Continues to build analytic skills through familiarization with policies, procedures, regulations, and fraud techniques
Requirements
- High School Diploma or Equivalent
- A minimum of 2 years of recent contact center or Work from Home contact experience
- Must be Bilingual Spanish and English
- Open to mid shift to late schedules, may include working weekends
- Be on camera during training and the nesting period
- Minimum 50mbps download speed and 15 mbps upload speed to qualify for Work from Home program
- Must complete Background check: criminal check, credit check, verification of education, and verification of past employment going back ten years
- Must reside within a reasonable commuting distance to one of our office locations (occasional on-site presence may be required)
- Preferred: 2-4 years previous work experience in a fraud related field
- Preferred: 2-4 years recent Dispatch or Emergency Dispatch experience