Bilingual Spanish Customer Service – Fraud

Global Payments Inc.

full-time

Posted on: 9/23/2025

Origin: • 🇺🇸 United States • Florida, North Carolina

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💰 $21 per hour

JuniorMid-Level

About the role

Investigates potential credit card fraud cases based on information received from the fraud detection system
Analyzes several aspects of account history, including payment and transaction history
Contacts customers to obtain additional information regarding fraudulent charges
Maintains accurate and complete documentation of all information necessary for the investigation
Responds to 30 or more account inquiries per hour and provides merchants and cardholders of 15 or more assigned clients with standard and detailed responses to SLA-defined alerts
Assists in identifying questionable transactions by supporting more experienced Fraud Analysts with account transaction analyses
Completes lost/stolen reports, blocks and transfers compromised accounts to prevent further fraudulent activity
Builds credit card replacement orders and completes shipping materials
Continues to build analytic skills through familiarization with policies, procedures, regulations, and fraud techniques

High School Diploma or Equivalent
A minimum of 2 years of recent contact center or Work from Home contact experience
Must be Bilingual Spanish and English
Open to mid shift to late schedules, may include working weekends
Be on camera during training and the nesting period
Minimum 50mbps download speed and 15 mbps upload speed to qualify for Work from Home program
Must complete Background check: criminal check, credit check, verification of education, and verification of past employment going back ten years
Must reside within a reasonable commuting distance to one of our office locations (occasional on-site presence may be required)
Preferred: 2-4 years previous work experience in a fraud related field
Preferred: 2-4 years recent Dispatch or Emergency Dispatch experience