Product Manager – POS and Payment Devices
Global Payments Inc.
full-time
Posted on:
Location: North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
GoIoT
About the role
- Lead the strategy, development, and lifecycle of next-generation in-store hardware platforms including handhelds, kiosks, POS terminals, and embedded payment peripherals.
- Drive consolidation of hardware portfolio under the Genius brand to ensure a unified merchant experience across SMB, retail, and enterprise channels.
- Work cross-functionally with Engineering, Payments, Marketing, Sales, Support, and Certification teams and manage global ODM partners on design, production, and certification.
- Define product requirements, manage roadmaps, enable go-to-market readiness, and oversee product lifecycle from concept to end-of-life.
- Own, manage, and communicate the roadmap for assigned hardware devices and device management (MDM) platforms; conduct competitive analysis; prioritize features and manage delivery costs.
- Develop go-to-market packaging and launch strategies, define pricing strategies, and build comprehensive business cases; present recommendations to senior leadership.
- Partner with engineering, QA, IT, legal, procurement, marketing, and payments teams to define product goals, requirements, and certification milestones.
- Lead market research processes and facilitate requirements workshops with merchants, dealers, and enterprise clients; document outputs as PRDs.
- Collaborate with technology architecture, ODM partners, and certification bodies (PCI, EMV L1, L2, L3, FCC, CE, UL) to validate designs and direct testing.
Requirements
- Bachelor’s or Master's degree in Engineering, Industrial Engineering, Engineering Management or MBA (or equivalent combination of relevant training and experience).
- 6–8+ years of product management experience, ideally in POS hardware, payments, IoT devices, or related in-store technology.
- Proven experience bringing hardware products from concept to market (roadmap, prototyping, testing, launch, lifecycle).
- Demonstrated ability to work with offshore OEM/manufacturing partners, BOMs, NREs, and certification cycles (e.g., PCI, EMV, CE/FCC/UL).
- Strong external-facing experience with merchants, enterprise clients, dealers/resellers, or channel partners.
- Track record of cross-functional leadership, driving alignment across engineering, QA, marketing, sales, legal, procurement, and support.
- Technical acumen with the ability to translate merchant and market needs into product requirements and engineering deliverables.
- Preferred: Experience in a software development or hardware-software integration environment, background in embedded systems, firmware, or payment software integration, familiarity with Agile methodologies, direct experience with device testing and certification cycles, professional services or client-facing experience, understanding of omni-channel ordering and payment flows.