Global Payments Inc.

Site Reliability Engineer

Global Payments Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Utah

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Job Level

Mid-LevelSenior

Tech Stack

ApacheAWSCloudGoogle Cloud PlatformJavaScriptKafkaPythonSaltStackShell ScriptingSpark

About the role

  • Serve as the first line of defense for production incidents, ensuring rapid triage, root cause analysis, and resolution.
  • Monitor system health and performance of deployed APIs and integrating applications.
  • Track and investigate issues related to latency, failures, or broken integrations, escalating to the API engineering group where appropriate.
  • Collaborate with API engineering, Developer Services, Product Management, platform, and governance teams to ensure stability and performance.
  • Collaborate with platform engineers to implement observability, logging, and alerting best practices for API services.
  • Build diagnostic tools, runbooks, and automated workflows to improve incident response time and reduce manual intervention.
  • Maintain knowledge bases and playbooks for repeatable troubleshooting and knowledge transfer.
  • Partner with governance and compliance teams to ensure incidents are documented and remediated in line with internal policy.
  • Contribute to retrospectives and continuous improvement efforts to harden production systems.

Requirements

  • 3+ years of experience in production support, site reliability engineering (SRE), or DevOps—preferably supporting Apigee APIs.
  • Strong understanding of cloud infrastructure (AWS, GCP) and observability tools
  • Proficiency in Python or shell scripting for automation and troubleshooting
  • Proficiency in programming languages such as Python and JavaScript
  • Strong analytical, communication, and incident management skills
  • Familiarity with big data technologies (Apache Spark, Kafka)
  • Experience with CI/CD tools and Alerts/Monitoring automation
  • Familiarity with API Integrations
  • Bachelor’s degree in Computer Science, Engineering, or a related field (preferred)
  • Ability to work proactively with a high level of initiative and accuracy
  • Ability to manage multiple assignments effectively and meet established deadlines
  • Strong interpersonal skills to interact professionally with staff and stakeholders
  • Excellent organizational skills and attention to detail
  • Critical thinking ability for moderately to highly complex tasks
  • Flexibility in adapting to changing business needs and priorities
  • Ability to work creatively and independently with minimal supervision
  • Ability to utilize experience and judgment in accomplishing goals
  • Experience in navigating organizational structures and collaborating across teams
  • Travel Required: 2%