Product Partnerships Director
Sprout Social, Inc.
Senior Integration Consultant
Global Payments Inc.
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteSalary
💰 A$125,000 - A$135,000 per year
Job Level
Senior
About the role
- Lead end-to-end implementation and certification of partner and enterprise merchant integrations, aligning product capabilities with complex business needs. Collaborate directly with merchants and ISV partners as the subject matter expert for our API integration strategies. Act as the technical voice of the partner, liaising with internal Product, Onboarding, Sales, and Development teams. Provide hands-on support during onboarding, including troubleshooting, validation, testing, and certification. Guide partners through quality assurance and go-to-market readiness. Execute against agreed statements of work and integration process flows. Optimise integration patterns, influence roadmap decisions, and feed partner insights back into Product and Professional Services teams. Maintain strong, long-term relationships with ISV and enterprise customers as a trusted integration advisor. Stay current on product enhancements, industry trends, and emerging tech. Mentor junior team members and contribute to team knowledge sharing.
Requirements
- 5+ years in technical solution design or implementation, ideally in Payments, SaaS, or large-scale B2B API environments. Experience leading technical solution discussions with ISV partners, enterprise clients, and internal stakeholders. Strong understanding of RESTful API design , authentication methods (OAuth2, Basic Auth), webhooks, and error handling. Proven ability to deliver API-based solutions that meet both technical and commercial goals. Proficiency with Postman , Swagger , and other API testing/documentation tools. Exceptional communication skills — able to explain complex technical concepts to developers and C-level executives alike. Strong organisational skills and ability to manage multiple projects in a fast-paced environment. Experience managing partner expectations, risks, and escalations across the integration lifecycle. Demonstrated success supporting go-to-market strategies through API integrations.
