Customer Success Manager
One Identity
Senior Customer Success Manager
Global Payments Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $150,000 per year
Job Level
Senior
About the role
- Be an expert of their North American Issuer Solutions client(s) business strategy, goals and objectives.
- Identify success metrics for their client(s) and craft Success Plans to drive overall client satisfaction and growth.
- Lead initiatives to foster strong client relationships, measure TSYS Product value for adoption and retention, identify whitespace opportunities, and ultimately drive measurable organic growth.
- Develop strategies to drive client outcomes, utilizing the TSYS organization and Customer Success Management best practices.
- Serve as a role model/coach to help mentor and develop other Customer Success team members.
Requirements
- Bachelor's Degree
- Relevant Experience or Degree in: Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
- Typically Minimum 10+ Years Relevant Exp
- Experience in client facing roles and/or financial industry.
- Prior experience in credit card processing and/or banking is highly desirable.
Benefits
- medical, dental and vision care
- EAP programs
- paid time off
- recognition programs
- retirement and investment options
- charitable gift matching programs
- worldwide days of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client relationship managementmentoringcoachingstrategic planningcustomer success management