Operations Specialist II
Global Overview
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $66,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for overseeing increasingly complex clients assisting with premier clients
- Lead discussions with clients to troubleshoot operational issues, recommending & supporting best path forward
- Assist the Vendor Operations Manager in planning, organizing and coordinating functions relating to Vendor Operations
- Monitor operational performance infractions and chargebacks in Vendor Central and report on changes and trends weekly, monthly, and quarterly
- Submit and track disputes per best practices SOP’s and client SLA’s and escalate any denials to Amazon as needed
- Ensure sufficient FBA product inventory for future sales while minimizing overstock and storage fees
- Conduct regular review of vendor product inventory
- Generate and format sales and inventory reports for analysis
- Utilize reports and internal tools for inventory forecasting
- Create periodic product ordering recommendations for clients
- Finalize shipment order availability, origin, and services with clients
- Create and submit order shipments in Amazon Seller Central
- Analyze shipment options to find the most cost-effective shipment solutions
- Coordinate shipping with vendor warehouses
- Track and trace shipments from creation to delivery
- Ensure shipped product is received and accounted for at fulfillment centers
- Troubleshoot and solve transportation issues with Amazon
- Create cases for vendor reimbursements, order adjustments, and technical issues with Amazon
- Analyze FBA product inventory to ensure sufficient stock for future sales while minimizing overstock and storage fees
Requirements
- Bachelor’s Degree or H.S. diploma with equivalent experience
- 3+ years experience working in inventory management
- Experience in warehouse and/or transportation operations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inventory managementoperational performance monitoringdispute trackingshipment order managementcost-effective shipment analysisvendor reimbursement processinginventory forecastingsales reportingdata analysis
Soft skills
client communicationtroubleshootingproblem-solvingplanningorganizationcoordinationleadership
Certifications
Bachelor’s DegreeH.S. diploma