Senior Audit Group Manager – Financial Crimes, Issue Validation
TD
Inside Sales Manager
Global Lending Services LLC
full-time
Posted on:
Location Type: Office
Location: Tempe • Arizona • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Directly supervise 10+ employees and exercise management authority over staffing, evaluations, and terminations
- Review and approve employee time sheets and requests for time off
- Motivate team members to meet daily, weekly, monthly and annual goals
- Conduct monthly coaching sessions based on scorecard results, phone monitoring, and floor observations
- Review, analyze and interpret reports to gauge team performance and develop collections call strategies
- Conduct team meetings and continuous training sessions
- Support development and maintenance of departmental operating procedures and ensure regulatory compliance
- Apply policies and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
- Handle escalated calls and disputes; maintain professional phone etiquette
- Set departmental goals and develop/maintain daily employee work schedules to meet business needs
- Run daily reports to optimize workflow efficiency and ensure service level expectations are met
- Manage and execute programs, policies, and systems to minimize delinquency and reduce losses
- Responsible for hiring, training, developing, and motivating team to maximize business opportunities
Requirements
- Minimum of bachelor’s degree required
- Minimum of two (2) years experience in a supervisory or leadership position
- Experience with consumer lending/auto financing a plus
- Intrinsically motivated with demonstrated ability to take initiative and implement improvements
- Exceptional interpersonal skills
- Excellent organizational skills with high attention to detail
- Ability to handle multiple tasks during fluctuating business volume
- Demonstrated ability to motivate and lead a team; provide training, coaching and feedback
- Proficient computer skills; working knowledge of internet and Microsoft Office; ability to quickly learn new applications
- Excellent oral and written communication skills
- This is an exempt level position; schedule may vary based on business need
- Ability to talk and hear to exchange accurate information
- Close visual acuity for preparing and analyzing data and extensive computer use
- Position does not require travel
Benefits
- Competitive base pay and performance bonuses
- Medical, dental, vision, telemedicine, supplemental insurance benefits
- Long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
supervisory experienceconsumer lendingauto financingdata analysisreport interpretationworkflow optimizationprogram managementpolicy implementationemployee trainingcoaching
Soft skills
interpersonal skillsorganizational skillsattention to detailinitiativeteam motivationleadershipcommunication skillsproblem-solvingtime managementprofessional phone etiquette
Certifications
bachelor's degree
