Customer Support Specialist II
Exact Sciences
Customer Service Coordinator, Total Loss
Global Lending Services LLC
full-time
Posted on:
Location Type: Office
Location: Greenville • South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Carry out assigned administrative processes within the Servicing Operations Department to assist in servicing active accounts and improve overall customer experience
- Perform specialized administrative processes that may include managing and resolving customer disputes, assisting customers with total loss claims, and supporting customers going through bankruptcy
- Make outbound phone calls to consumers, dealers, insurance companies or other 3rd party contacts in support of the assigned process
- Provide feedback and potential solutions to management about process efficiency, ways to improve the customer experience, and quality assurance processes
- Assist managers in training and supporting new associates
- Cross-train and collaborate on departmental activities and responsibilities, which may include indexing documents and customer correspondence
- Foster a collaborative culture by working closely with other associates and members of management
- Participate in special projects as needed and perform additional assignments as required by management
Requirements
- High School diploma or equivalent required.
- Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
- Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
- Detail oriented and the ability to multitask
- Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
- Ability to work with a diverse customer and workforce population
- Exceptional oral and written communication skills
- Team player that can adapt in a fast pace and changing environment
- Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
- Commitment to exemplifying the organizational core values and key competencies
- Remain in a stationary position up to 100% of the work day
- Constantly operate a computer and other standard office equipment
- Talk and hear to exchange accurate information
- Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
- Flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm; regular attendance including overtime, evening and weekend work as required
Benefits
- Competitive base pay and performance bonuses, dependent on role
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceadministrative processesconflict managementdata analysisdocument indexingtime managementmultitaskingoral communicationwritten communicationMicrosoft Office
Soft skills
interpersonal skillsorganizational skillsteam playeradaptabilityattention to detailinfluencesound judgmentcollaborationcustomer experience improvementconfidentiality
Certifications
High School diploma or equivalent
