Customer Support

• Carry out assigned administrative processes within the Servicing Operations Department to assist in servicing active accounts and improve overall customer experience
• Perform specialized administrative processes that may include managing and resolving customer disputes, assisting customers with total loss claims, and supporting customers going through bankruptcy
• Make outbound phone calls to consumers, dealers, insurance companies or other 3rd party contacts in support of the assigned process
• Provide feedback and potential solutions to management about process efficiency, ways to improve the customer experience, and quality assurance processes
• Assist managers in training and supporting new associates
• Cross-train and collaborate on departmental activities and responsibilities, which may include indexing documents and customer correspondence
• Foster a collaborative culture by working closely with other associates and members of management
• Participate in special projects as needed and perform additional assignments as required by management

Customer Service Coordinator, Total Loss

Collections Coordinator, Customer Service