Sales Engineer
Air Products
Operations Manager, Inside Sales
Global Lending Services LLC
full-time
Posted on:
Location Type: Office
Location: Greenville • South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $62,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Manage and execute programs, policies, and systems to minimize delinquency and reduce losses
- Hire, train, develop, and motivate assigned team members to ensure business opportunities are maximized
- Directly supervise 10+ employees and exercise management authority concerning staffing, performance evaluations, and terminations
- Review and approve employee time sheets and requests for time off
- Motivate team members and ensure individual goals are met on daily, weekly, monthly and annual basis
- Conduct monthly coaching sessions based on scorecard results, phone monitoring, and side-by-side floor observations
- Review, analyze and interpret reports to gauge team performance and develop collections call strategies for improvement
- Conduct team meetings and continuous training sessions
- Support development and maintenance of departmental operating procedures and ensure compliance with regulatory agencies
- Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance
- Handle escalated calls and disputes and maintain professional phone etiquette
- Set departmental goals and develop and maintain daily employee work schedules
- Run daily reports to optimize workflow efficiency and ensure service level expectations are met
Requirements
- Minimum of bachelor’s degree required
- Minimum of two (2) years experience in a supervisory or leadership position
- Experience with consumer lending/auto financing a plus
- Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
- Exceptional interpersonal skills
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
- Ability to handle multiple tasks during constantly fluctuating business volume
- Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
- Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
- Excellent oral and written communication skills
- This is an exempt level position; business need will dictate the exact work schedule
- Ability to talk and hear to exchange accurate information
- Close visual acuity for preparing and analyzing data, viewing a computer terminal, extensive reading
- The position does not require travel
Benefits
- Competitive base pay and performance bonuses, dependent on role
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
supervisory experienceperformance evaluationscollections call strategiesreport analysisworkflow optimizationtime managementtraining and developmentcoachingconsumer lendingauto financing
Soft skills
interpersonal skillsorganizational skillsattention to detailinitiativemotivationleadershipcommunication skillsconflict resolutionteam motivationprioritization
Certifications
bachelor's degree
