Global Industrial Company

Insurance

• Lead ISTA transit testing (ISTA 1A/2A/3A/3B/3E) including drop, vibration, compression, and environmental conditioning.
• Collaborate with international vendors and domestic to ensure packaging meets performance specifications and quality standards.
• Coordinate PPAP/FAI, approval of samples, and production trials with overseas suppliers.
• Analyze packaging failures across LTL and small parcel networks; drive CAPA and root cause investigations using 8D, DMAIC, and 5 Why.
• Partner with DC Operations, Transportation, and Logistics to align packaging performance to distribution hazards.
• Develop and maintain performance specifications including ECT, BCT, burst strength, palletization, and cushioning requirements.
• Build dashboards to track ISTA pass rates, vendor PPM, transit damage, and cost-of-poor-quality.
• Support new product launches ensuring packaging readiness and qualification, Monitoring performance post launch.
• Work Closely with DC Operations and Transportation to Identify opportunities for packing and other carrier improvements

Assurance Specialist, Quality & Packaging

Account Manager

• Develop and manage a tactical account/territory sales plan
• Conduct thorough client analysis to assess customer needs and behaviors
• Execute sales strategy for penetrating accounts and maximize sales
• Effectively manage sales plan by setting goals and prioritizing tasks
• Build trust and credibility with clients through relationship building
• Provide support and guidance by researching and recommending improvements
• Maintain an understanding of industry trends and company products
• Communicate effectively in various settings

Commercial Account Manager

Software Engineer

• Assist in evaluating and determining best methods for material handling processes
• Apply statistical methods and perform mathematical calculations to determine workflow processes, staff requirements, and production standards
• Draft and design layout of equipment, materials, and workspace to illustrate maximum efficiency, using drafting and computer applications.
• Evaluate material handling equipment requirements as needed
• Assist in providing technical and operational support as needed.
• Study operations sequence, material flow, organization charts and project information to determine worker functions and responsibilities
• Recommend methods for improving utilization of personnel, material and equipment
• Draft and document standard operating procedures for warehouse tasks and functions
• Conduct observations and time studies on warehouse floor to implement engineered standards
• Other duties as assigned.

Intern, Industrial Engineering

• Develop and manage a tactical account/territory sales plan
• Conduct thorough client analysis
• Execute a sales strategy for penetrating accounts
• Build trust and credibility with clients
• Provide support and guidance to customers
• Understand the Global Equipment Company industry and products
• Communicate effectively

Product Operations

• Effectively collect, evaluate and process large sets of data, identify trends, and proactively solicit feedback from others with a focus on providing recommendations and solutions
• Take ownership for the normalization and processing of new and existing product information data from start to finish as it relates to new & existing items on GlobalIndustrial.com
• Work with Product Data Steward to enhance and better define our product data library and schema
• Work closely with our Product Operations Support team and key suppliers to collect, review and update critical information
• Perform content activities such as data analysis, editing, applying updates resulting from data normalization, content support and other functions along with ensuring the consistency of product information

Product Operations Intern

Product Manager

• Assist in identifying category trends and insights by evaluating competitive products, market share, pricing, and advertising strategies
• Support project management for all stages of product development, ensuring alignment with company goals.
• Manage costing, development, and execution in coordination with the master marketing calendar.
• Assist in onboarding new vendors by gathering required documentation, ensuring compliance with company policies, and coordinating approvals
• Maintain accurate vendor records, including contracts, pricing agreements, and contact details
• Support the evaluation of new vendor partnerships by assessing capabilities, pricing structures, and product quality

Intern, Product Management

Customer Support

• Provide lead role in assisting customer service reps with training and support.
• Second tier quotation specialist to manage quotation work load.
• Assist Director of Sales and Operations with PCS set up product master/ procedure for new website, portal and the new catalog.
• Manage collateral literature programs such as catalog mailings, promotions, etc.
• Handle customer service calls in the work flow.

Lead Customer Service Representative

• Address inbound customer questions and concerns arriving via phone and email
• Own the entire interaction with that customer and provide total resolution for their needs
• Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
• Investigate and resolve customer inquiries related to their orders or shipments
• Update systems and document all interactions with customers, associates, and partners
• Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries
• Efficiently and professionally communicate with customers and assist them with their needs
• Strong phone contact handling and active listening skills
• Excellent written communication and comprehension
• Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
• Independent decision-making skills with the ability to handle and resolve complex issues
• Conversational, patient and confident demeanor with a positive attitude
• Ability to stay composed and objective with an angry customer, and de-escalate issues as needed
• Motivated to create and perpetuate a team environment in the workplace and among other associates
• Demonstrated ability to complete projects and assignments accurately in a fast-paced environment
• Ability to use Windows based systems, digital soft phones, and familiarity with CRM systems and practices

Customer Service Representative, Customer Experience

Manager

• Coordinate the collection and analysis of sales data, market trends, new product launches, and events to develop a consensus demand forecast.
• Evaluate and align purchasing, and location capacity planning with the demand forecast along with any supply chain constraints to develop a supply plan.
• Monitor inventory levels, implement inventory strategies, and manage safety stock to ensure product availability while minimizing costs
• Facilitate monthly cross-functional SIOP meetings to review the demand and supply plans to achieve consensus and resolve any issues or discrepancies.
• Continuously analyze and mature the SIOP process by tracking key metrics, implementing new technology, and data-driven decision-making approach using data and analysis.

Manager, Demand Planning – SIOP

Risk

• Establish the enterprise data governance framework, roadmap, and policies.
• Define data governance objectives, priorities, and key performance indicators (KPIs).
• Operationalize governance policies, standards, and best practices across the business.
• Establish governance structures, roles, and responsibilities to support effective data stewardship and accountability.
• Ensure adherence to audit and control requirements and minimize data-related risks.
• Work with data owners, stewards, IT, and business leaders to align data initiatives with business objectives.
• Responsible for the identification of data quality rules and metrics, collaborating with necessary teams to remediate and address root causes.
• Establish data dictionaries, glossaries, and cataloging tools to facilitate metadata discovery and documentation.
• Promote understanding and proper use of data across the organization.
• Develop, hire, and manage Data Governance team.

Director, Data Governance

Operations

• Co-leads and supports daily/weekly 3PL and internal transportation operations relating to freight planning, routing and execution for 5 U.S. distribution centers and drop ship locations.
• Provides freight quoting for the department (Parcel, LTL and FTL) and rate validation and support leveraging ERP and external transportation systems to support Sales teams and other key stakeholders.
• Owns the weekly freight bill dispute and reconciliation process by validating billing terms for inbound/outbound stock and vendor shipments; tracks total amounts in dispute and freight bill cost avoidance post-validation.
• Acts as key project planner for carrier and/or vendor implementations for the transportation department.
• Researches vendor, carrier and warehouse shipping issues and leads root case analysis and resolution across all stakeholders; monitor and measures improvement plans and adjusts logistical actions as needed.
• Participates in carrier RFP’s and conducts in-depth pricing analysis and leads internal freight cost reviews for pre-award.
• Executes as SME for parcel and LTL analytics and partners with Transportation Analytics Manager on freight reporting and weekly/monthly dashboard creation.
• Leads Parcel and LTL freight billing integration and auditing projects with external vendors and works to ensure timely stakeholder project integration and data accuracy for reporting purposes.
• Acts as point of contact with Logistics Manager for shipping issues and freight resolution for customer facing and supply chain teams.
• Conducts parcel and LTL root cause analytics for continuous improvement initiatives as needed to support cross-functional cost and service goals for customers and supply chain teams.
• Flexes between tactical and strategic project support to meet emerging needs, projects and optimize freight planning initiatives.

Senior Analyst, Logistics Operations

• Own the entire interaction with that customer and provide total resolution for their needs
• Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
• Investigate and resolve customer inquiries related to their orders or shipments
• Create Quote and place Orders as per customers’ requirements
• Address inbound customer questions and concerns arriving via chat
• Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries
• Provide product information, estimated time of delivery
• Update systems and document all interactions with customers, associates, and partners

Universal Chat Representative, Customer Experience

• Manage and process purchase orders (POs), ensuring timely and accurate entry into the system
• Coordinate with internal teams to verify and resolve issues related to purchase orders
• Maintain a high level of professionalism and attention to detail while managing and tracking PO entries
• Develop and maintain a thorough understanding of company products, services, and PO procedures
• Process and follow up on purchase orders and related documentation, ensuring completeness and accuracy
• Provide accurate and timely updates on PO statuses and resolutions to internal teams and stakeholders
• Utilize internal systems to track and manage purchase orders, ensuring compliance with company standards
• Ensure all PO entry processes and handling meet established quality and performance standards
• Perform additional administrative tasks and support as required

PO Entry Representative, Customer Experience

• Develop and manage a tactical account/territory sales plan
• Thorough client analysis to assess customer needs, values, purchasing behavior, and motivation
• Execute a sales strategy for penetrating accounts and maximize sales
• Effectively develop and manage your sales plan by setting daily/weekly/monthly goals and objectives
• Build trust and credibility with clients
• Provide support, information, and guidance by researching and recommending new profit and service improvements
• Stay abreast of industry trends

Procurement

• The Category Manager has "cradle to grave" product responsibility working in a team environment.
• Primary product group responsibility is industrial Motors and Power Transmission products such as speed reducers, belts and pulleys, couplings, actuators, etc.
• Provide analysis of market/customer needs, the competition, and market segment trends to identify opportunities for new and existing products.
• Presentation of new product opportunities including thorough understanding of available market, pricing, our expected market share, and our overall cost of doing business.
• Responsibilities include determining new product requirements, branding, vendor selection, negotiating supply agreements, developing marketing material for catalog and web, establishing product pricing, determining initial sales forecast, assisting with a product promotion plan, and product training for internal teams.