Customer Care Representative

Global Furniture Group

Customer Care Representative at Global Furniture Group supporting clients with orders and inquiries. Handling customer care emails and phone calls in a fast-paced environment.

Posted 4/25/2026full-timeLenexa • Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $22 per hourWebsite

About the role

Key responsibilities & impact

Answer Customer Questions via Email and Phones
Handle an increased volume of customer care emails and phone calls
Demonstrate the skills and product knowledge to handle more complex situations
Knowledge and use of electronic catalog and Global websites
Continue to learn to navigate the AS400
Support Customer Care Operations for Dealers and Territory Managers
Process Demo requests
Check order status/electronic orders
Check inventory
Provide product information and pricing
Process credits, return authorizations and factory charge backs
Process Parts Express, Warranty and Replacement Orders
Submit changes or cancellations on orders with little to no assistance
Process Order Addendums
Track shipments
Research and resolve customer inquiries
Review appropriate daily reports
Follow and adhere to department/company guidelines
Daily check-in with Customer Care Supervisor
Attend weekly Teams meetings with Supervisor
Meet Time to Reply Average for response time
Escalate open issues with no response to supervisor
Maintain an open issue log
Participate in all Global Teams training meetings
Approve Labor Reimbursement requests with assistance from Lead or Supervisor
May be assigned small projects by the management team
Other duties as assigned

Requirements

What you’ll need

High school diploma or general education degree (GED)
Three to six years related experience and/or training; or equivalent combination of education and experience or military equivalent
Global product knowledge and processes
Articulate email, fax and verbally communicate in a clear and concise manner
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Define problems, collect data, establish facts, and draw valid conclusions
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Knowledge of Microsoft Office programs (Excel, Word, etc.)

Benefits

Comp & perks

Paid Time Off
Holiday Pay
Medical/Prescription Insurance
Dental Insurance
Vision Insurance
Health Savings Accounts (HSA)
Company-Paid Life and AD+D Insurance
Company Sponsored Long-term Disability
Short-term Disability
Voluntary Life Insurance
Employee Assistance Program (EAP)
Critical Illness and Accidental Injury Insurance
FSA
401(k) & Roth 401(k)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer careorder processinginventory managementdata analysisproblem solvingreport writingmathematical calculationstechnical instruction interpretationproduct knowledgeAS400 navigation

Soft Skills

clear communicationarticulationactive listeningteam collaborationcustomer servicetime managementadaptabilityattention to detailissue resolutionproject management

Certifications

high school diplomaGED