Member Service Officer

Global Credit Union

Hybrid Member Service Officer supporting member service queues and complex escalations at Global credit union. Coaching contact center employees and helping members meet financial goals.

Posted 8/20/2026full-timeSpokane • Alaska, Arizona, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $57,484 - $90,230 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong member service capabilities, effective communication, and personnel management skills while supporting new hires and resolving complex member interactions. Focuses on enhancing member and employee experiences through coaching and process improvements.

Highest-signal resume keywords

Member Service SupportCommunication SkillsPersonnel ManagementProblem SolvingCoaching and Training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong CommunicationRelationship BuildingCustomer ServiceProblem Solving

Certifications & Qualifications

High School Graduate or Equivalent

Industry Keywords

Member Service CenterComplaint ManagementCall Center DisciplinesNesting PeriodsEmployee Success Profile

About the role

Key responsibilities & impact

Provide assistance across all Member Service Center queues
Support new knowledge and job functions during nesting periods for Member Service Center employees
Resolve member interactions, escalations, and more technical or complex requests across queues and contact channels
Maintain knowledge of credit union services, policies, procedures, and Member Service Center functions
Provide prompt, professional, knowledgeable, and courteous member service
Support new hires during the transition from classroom training to production from day 15 to day 90
Deliver real-time quality support to specialists during nesting, including addressing escalations and misdirected or mishandled calls
Lead member recovery support activities related to complaint management
Coach and support contact center employees to reinforce training and address improvement areas
Recommend Member Service Center and organizational enhancements considering member and employee experience
Support the introduction and integration of new call center disciplines
Achieve individual and business line goals through leadership activities
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or equivalent
Passion for helping people and the drive to build relationships that assist members meet financial goals
Strong communication and personnel management skills
Ability to effectively ask open-ended questions, problem solve and provide solutions
Performance that meets or exceeds expectations as stated on the Employee Success Profile and/or employee evaluation
Directly related work experience and/or accelerated training completion may be substituted for tenure

Benefits

Comp & perks

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan with HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Paid Time Off accrual
Paid Sick Leave
Paid Holidays