Personal Insurance Account Manager I

Global Credit Union

Responsible for customer service and insurance policy management at Global Credit Union Insurance Brokers. Engage with clients for support, education, and relationship building while cross-selling products.

Posted 4/24/2026full-timeAnchorage • Alaska • 🇺🇸 United StatesSeniorLead💰 $57,584 - $112,677 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the support and service of GIB customers
Perform customer service functions necessary to support clients
Policy changes, new business, claims and addressing billing issues
Utilize multiple insurance carriers with a comprehensive understanding of their guidelines and products
Educate customers on policy coverage to enable informed decisions
Develop trusted relationships with clients through creative problem solving
Perform review of customer accounts to address any coverage needs
Cross-sell additional products offered by the Insurance Agency or the Credit Union
Perform other duties as assigned

Requirements

What you’ll need

Highschool graduate or equivalent
Must possess Property/Casualty license
Proficient with technology including Microsoft Office Products and interactive phone system
Knowledge of agency management systems, particularly AMS 360
Possess strong sales, customer service and organizational skills
Ability to work independently with minimum supervision and as a team participant
Tenure: 18 months as a Personal Insurance Account Manager I (Category 11) or equivalent with performance that meets or exceeds expectations is required for Personal Insurance Account Manager II (Category 10)
Enrollment in an insurance program, CISR, CIC or other, is preferred
Two years as a Personal Insurance Account Manager II (Category 10) or equivalent with performance that meets or exceeds expectations is required for Senior Personal Insurance Account Manager (Category 09)

Benefits

Comp & perks

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Property/Casualty licenseagency management systemsAMS 360customer service functionscross-sellingpolicy coverage educationbilling issue resolutionclaims processingsales skillsorganizational skills

Soft Skills

creative problem solvingrelationship buildingindependent workteam participationcommunication skills

Certifications

CISRCIC