Serve as an escalation point for complex functional, workflow, or integration issues within department ‑ maintained systems
Interact directly with Global Credit Union members, internal employees with varying technical backgrounds, and external vendor technicians to diagnose issues and coordinate resolution
Partner with IT Operations and vendors for platform ‑ level or infrastructure ‑ related issues outside the scope of business system ownership
Document recurring issues and contribute to knowledge bases, runbooks, and continuous improvement efforts
Identify opportunities to improve operational efficiency and experience through process redesign and automation
Design, develop, implement, and support solutions using low ‑ code and no ‑ code platforms, with member and employee experience at the center of all designs
Translate business needs into scalable, supportable workflows and automations that reduce manual effort and error
Measure and communicate the impact of optimizations on efficiency, quality, and experience
Provide business ‑ line system administration for department ‑ maintained platforms, focusing on configuration, feature adoption, training, and lifecycle management—not infrastructure or network administration
Collaborate with system and product owners to keep systems current, proactively preventing technical debt
Coordinate the evaluation, configuration, testing, rollout, and adoption of new features and enhancements
Develop and maintain a comprehensive roadmap and rollout plan for all systems supporting Operations functions
Create and deliver training, documentation, and change ‑ management support for new capabilities
Maintain proficiency in low-code platforms, automation tools, and applied AI, including practical use of copilots and intelligent workflows
Evaluate and pilot emerging tools and methodologies where they demonstrably improve member experience, employee efficiency, or operational resilience
Act as a front‑runner for responsible adoption of new technologies, balancing innovation with stability, security, and usability
Take ownership of ongoing skills development and knowledge sharing within the organization

Requirements

Associate’s degree in Information Systems, Business Information Technology, Computer Information Systems, Business Administration (with a technology or operations focus), Operations Management, or a related field
Three years of practical application in related field, preferably in the financial services sector
Advanced experience with Microsoft 365, including Power Automate, Power BI, and Copilot
Demonstrated practical application of automation and AI in business workflows
Experience configuring, supporting, or developing within ticketing or workflow management systems (e.g., ServiceNow) and CRM platforms preferred
Strong ability to translate business requirements into technical or low ‑ code solutions
Excellent communication skills, with the ability to support and train users across a wide range of technical comfort levels

Benefits

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

low-code platformsno-code platformsautomationbusiness system administrationworkflow managementticketing systemsCRM platformsMicrosoft 365Power AutomatePower BI

Soft Skills

communicationcollaborationproblem-solvingtrainingdocumentationchange managementprocess redesigncontinuous improvementskills developmentknowledge sharing

Certifications

Associate’s degree in Information SystemsAssociate’s degree in Business Information TechnologyAssociate’s degree in Computer Information SystemsAssociate’s degree in Business AdministrationAssociate’s degree in Operations Management