Member Service Center Team Manager
Global Credit Union
full-time
Posted on:
Location Type: Office
Location: Anchorage • Alaska • 🇺🇸 United States
Visit company websiteSalary
💰 $69,557 - $112,677 per year
Job Level
Mid-LevelSenior
About the role
- Manage, direct and control the operations of the Member Service Center with an emphasis on service delivery, member advocacy and staff development.
- Provide prompt, professional, helpful, knowledgeable and courteous member service.
- Coach, lead and motivate MSC employees; promote participation in recommendation of products and services.
- Meet with employees regularly to establish and reinforce department and organizational goals.
- Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility.
- Responsible for quality and accuracy of fulfilling member requests.
- Responsible for the security, accountability and control of negotiable items.
- Coordinate the personnel functions with the Assistant MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance.
- Support helplines dedicated for complex requests and escalated calls.
- Provide support to staff by training and developing; coach, lead and motivate specialists.
- Assume responsibility for the Member Service Center as assigned.
- Perform duties of Assistant Member Service Center Team Manager.
- Perform other duties as assigned.
Requirements
- High school graduate or equivalent
- Strong communications and personnel management skills required
- Capable of working independently and exercising sound judgment as related to primary functions
- Requires strong interpersonal skills and leadership abilities
- Directly related work experience and/or accelerated training completion may be substituted for tenure.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillspersonnel management skillsinterpersonal skillsleadership abilitiescoachingmotivationteam managementservice deliverymember advocacyperformance evaluation
Certifications
high school diploma or equivalent