Global Charter Services Inc.

Business Analyst

• Design and execute analytics and product experiments in collaboration with product teams to identify foundational insights, validate assumptions and derive key product metrics.
• Utilize strong communication and presentation skills as you act as the primary liaison for developing data-related inquiries, investigations and dashboard insights with senior leaders within global charter services.
• Develop comprehensive dashboards to monitor and analyze key performance indicators (KPIs), offering valuable insights for decision-making.
• Conduct ad-hoc analyses to support critical business projects and initiatives, leveraging data-driven insights to drive strategic outcomes.
• Perform product testing for new features and system testing to identify limitations, documenting significant findings for reference.
• Draft Incident Reports and Root Cause Analyses (RCA) for major issues, facilitating a thorough understanding of incidents and enabling proactive mitigation strategies.
• Training and full immersion across key departments to gain full insight on user experience

Business Analyst – Product and Marketplace