Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution
Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services
Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact
Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management
Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents
Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly
Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions
Develop and deliver incident management training to IT teams and other stakeholders

Requirements

3 years experience with incident management
Strong knowledge of incident management processes, tools, and techniques
Experience in coordinating incident response teams and managing incidents through to resolution
Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures
Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders
Ability to work under pressure and prioritize competing demands
ITIL Foundation certification is a plus
Experience with ServiceNow or similar incident management tools is a plus
Degree in computer science

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident managementrisk assessmentroot cause analysispreventive measuresincident responsedocumentationanalytical skillsproblem-solving

Soft Skills

communicationinterpersonal skillsability to work under pressureprioritization

Certifications

ITIL Foundationdegree in computer science