ServiceNow AI Ops Support Engineer
Global Channel Management, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50 - $56 per hour
Job Level
SeniorLead
Tech Stack
ITSMJavaScriptPythonServiceNowSplunk
About the role
- Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB).
- Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog).
- Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic.
- Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately.
- Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities.
- Collaborate with platform engineers and developers to configure and support automation workflows.
- Maintain documentation, dashboards, and runbooks for operational visibility.
- Support upgrades, testing, and patching of AIOps-related applications and integrations.
- Partner with cross-functional teams to improve service health insights and predictive capabilities.
Requirements
- 8+ years of experience working with the ServiceNow platform, especially in ITOM / AIOps modules
- Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery
- Familiarity with AIOps concepts anomaly detection, correlation, and noise reduction
- Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics)
- Solid understanding of ITSM processes Incident, Change, Problem Management
- Scripting experience (JavaScript, PowerShell, or Python) for automation and workflows
- Strong troubleshooting and problem-solving skills
- Effective communication and documentation skills
- FSM - ServiceNow Strong Development Experience.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowAIOpsEvent ManagementService MappingCMDBData ingestionScriptingJavaScriptPowerShellPython
Soft skills
troubleshootingproblem-solvingcommunicationdocumentationcollaboration