Customer Success Manager
Global Brain Corporation
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Work at the intersection of AI product delivery and customer engagement, helping define, shape, and drive AI-powered solutions.
- Collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions.
- Define and prioritize features with customers to identify high-impact problems and specify AI-driven product features.
- Convert customer requirements into clear technical specifications and use cases for internal teams.
- Lead agile delivery cycles, oversee sprints and project timelines to ensure timely and high-quality solution delivery.
- Drive adoption: travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.
- Serve as the bridge between customers and internal teams and act as a customer champion to build trusted relationships and ensure long-term success of deployed solutions.
Requirements
- 3-5 years in customer success, product management, delivery consulting, or technical account management.
- Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
- Strong understanding of AI/ML concepts, data workflows, and model deployment processes.
- Ability to discuss and assess technical trade-offs with engineering teams.
- Proven ability to build rapport and trust with enterprise customers and senior stakeholders.
- Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.
- Hands-on mindset with a bias for action and a strong sense of ownership.
- Experience managing agile product or project delivery cycles.
- Willingness to travel within the region to meet customers and oversee deployments on-site.
- Legally authorized to work in the US (application form requires this).