Customer Success Manager

Global Brain Corporation

full-time

Posted on: 9/7/2025

Location: California • 🇺🇸 United States

✨ AI Apply

Mid-LevelSenior

About the role

Work at the intersection of AI product delivery and customer engagement, helping define, shape, and drive AI-powered solutions.
Collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions.
Define and prioritize features with customers to identify high-impact problems and specify AI-driven product features.
Convert customer requirements into clear technical specifications and use cases for internal teams.
Lead agile delivery cycles, oversee sprints and project timelines to ensure timely and high-quality solution delivery.
Drive adoption: travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.
Serve as the bridge between customers and internal teams and act as a customer champion to build trusted relationships and ensure long-term success of deployed solutions.

3-5 years in customer success, product management, delivery consulting, or technical account management.
Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
Strong understanding of AI/ML concepts, data workflows, and model deployment processes.
Ability to discuss and assess technical trade-offs with engineering teams.
Proven ability to build rapport and trust with enterprise customers and senior stakeholders.
Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.
Hands-on mindset with a bias for action and a strong sense of ownership.
Experience managing agile product or project delivery cycles.
Willingness to travel within the region to meet customers and oversee deployments on-site.
Legally authorized to work in the US (application form requires this).