Ecosystem Partner Manager

Glia

Ecosystem Partner Manager owning Glia’s Banking AI partner lifecycle. Launching integrations and enabling resale, referral, OEM, and white-label partnerships for financial institutions.

Posted 8/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing ecosystem partnerships within a B2B SaaS environment, with a strong focus on commercial strategy, partner onboarding, and cross-functional collaboration. Proficient in negotiating agreements and structuring partner commercial models while ensuring effective communication with stakeholders.

Highest-signal resume keywords

Ecosystem Partnership ManagementCommercial Strategy DevelopmentContract NegotiationCross-Functional CollaborationCRM Pipeline Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Partner Relationship ManagementProject PlanningDeal SupportSoftware IntegrationsAPI Understanding

Soft Skills

Clear CommunicationAttention to DetailStakeholder Accountability

Tools & Technologies

SalesforcePRM Platforms

Industry Keywords

B2B SaaSCCaaSContact Center TechnologyCustomer Experience TechnologyFinancial Technology

About the role

Key responsibilities & impact

Own the full lifecycle of Glia's ecosystem partnerships
Manage existing technology partner relationships and expand the ecosystem with new strategic partners
Work with the SVP of Alliances on commercial strategy
Partner with Legal to review, negotiate, and finalize partner terms and agreements
Collaborate with Product, Product Marketing, and Sales Enablement to bring integrated partners to market
Lead end-to-end partner onboarding from outreach and fit assessment through agreement, contract execution, and joint go-to-market planning
Structure partner commercial models including resale, white-label, OEM, and referral
Build and execute launch plans for new integrated ecosystem partners
Drive cross-functional alignment and accountability without direct reporting authority
Build and maintain sales enablement resources and ongoing enablement plans
Establish communication cadence with established partners
Track and maintain joint deal pipelines
Support resold partner product deals by connecting sales representatives, guiding commercial deal processes, and overseeing commercial accuracy
Travel up to 30% for partner meetings and industry events

Requirements

What you’ll need

3 to 5 years managing ecosystem or technology partnerships in a B2B SaaS environment, ideally owning partner relationships end to end
Proven ability to lead initiatives and hold stakeholders across Sales, Legal, Product, and Marketing accountable without formal authority
Experience navigating commercial structures such as resale, referral, and revenue-share, and partnering with Legal to negotiate agreement terms
Strong attention to detail with comfort handling deal support, verifying order forms and pricing configurations, and documenting discount structures
Demonstrated success building structured project plans, managing multi-partner pipelines (active, contracting, and inactive), and executing launches that span multiple departments
Conceptual understanding of software integrations and APIs, with the ability to bridge conversations between internal product and engineering teams and external partner counterparts
Clear, confident communicator with executives, field teams, and external partner stakeholders alike
Background in CCaaS, contact center, or customer experience technology
Familiarity with financial technology, banking, or credit union software
Experience in a partner-led or channel sales motion, including supporting reps through co-sell or resell deals
Experience with CRM-based pipeline management and partner tooling (e.g., Salesforce, PRM platforms)
Must be legally authorized to work in the United States; employer sponsorship question is included in the application

Benefits

Comp & perks

Stock options and competitive salary
Professional development support, including trainings, courses, conferences, and books
Access to the latest tools and equipment you’ll need
Sports compensation and reimbursement for therapy and counseling sessions
Team events, including annual employee awards, internal hackathons, and events ranging from cooking activities to the Glia Olympic Games
A diverse, international team representing 25 countries